Play Points Acessories Not Being Given Out

Bug Reports Catalog Asset Bugs
1

Its been almost 3 weeks since ive redeamed the item “Hefty Stack of Robux” over on the Play Store, using Play Points (currency obtained mainly by spending money), since that day i’ve never received my item.

As seen in the images bellow i redeamed the item for 280 Play Points and did not receive it when i entered on my account.

Screenshot_20251113_214721_Google Play Store
Screenshot_20251113_214721_Google Play Store1079×270 43.7 KB

Untitled174_20251113214933
Untitled174_202511132149331920×851 40.3 KB

I’ve contacted the Play Store support and they can’t do anything to help since this is a issue with the app itself.

Also i am NOT the only one having this issue, ive seen many others on the Google Play website saying that they did not get it.

Item:

Expected behavior

Send the item to my account and to others that has the same issue or either give codes for the item to those people

3 Likes
2

Also the Youtuber and Star Creator Sharkblox made a video about it, where he had the same issue, which is why i remembered about this thing

3

Same happened to me, I redeemed the exact accessory a week ago and never received it. I sent a ticket to Support but they didn’t really help.

4

Thank you for the report. We have assigned to our team for review.

5

In order to further troubleshoot, can you help share your Google Play Account number?

6

i believe you might be talking abiut the order id which is this GPA.3364-2734-9035-23887

I’ve searched and there’s no such thing as a “Account ID” that can be shared publicly so im just gonna share the order id