Players are being prompted to re-purchase my Paid Access game after already buying it

[Xeau (Bane)]

Hello,
Players within my game are being prompted to purchase the game again after already having purchased the game. This bug has even occurred WHILE players are playing and teleporting between places within the instance. This bug has been reported by at least a dozen individuals. I am not certain on the cause as it appears to be happening randomly.

I have added a screenshot of what the message they receive looks like.

A private message is associated with this bug report

[bvetterdays (roman)]

Duplicate:

Purchasing a Paid Access experience takes Robux, but does not grant access

I attempted to purchase access to the experience Rogue Lineage on 3 different accounts. I had purchased access, and 200 robux was deducted, beyond that I had not been given access to the experience. I checked my transaction history and it certainly appears that I have purchased paid access for 200 robux, and the robux has been deducted, but access was not given, and this happened on 3 separate occasions, and 1 more occasion on a separate browser for testing purposes. Affected accounts were: Ri…