Players are unable to buy my 149 Robux game

Sorry if I picked the wrong category, I just can’t find the right one.

In my game Voxel destruct 2 VOXEL DESTRUCT 2 EARLY ACCESS | Play on Roblox players have reported that they are unable to buy the game. It costs 149 Robux. Different pricing in different regions.

The error messages is “Your purchase of VOXEL DESTRUCT 2 EARLY ACCESS failed because something went wrong. Your account has not been changed. Please try again later.”

This was just recently reported in my Discord server and in my TikTok. A lot have been experiencing the same too. Notably, Roblox plus users. Regular users apparently can buy the game normally. Their only temporary fix for now is to just unsubscribe to plus subscription then buy the game. As far as I know, this is what they explained.

Extra context: One player from USA with Roblox plus is unable to buy the game.






Expected behavior

Game purchases should always work.

3 Likes

this happens in other paid access games as well.

Thank you for the report. We have assigned to our team for review.

1 Like

Hi, we’ve just deployed a fix and things should be working as expected now. Please check that everything is working on your end and let us know if you have any further questions.

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