Players can no longer load into my game - Roblox CoreGuis taking an extremely long time to load

As of a couple of minutes ago, players are unable to load into my game:

The Roblox CoreGuis seem to be taking an extremely long time to load. The Roblox menu buttons don’t appear for some time, and I imagine there is something else in the CoreGuis that is now infinitely yielding/erroring and is preventing the loading process from finishing.

Our player count has immediately tanked due to whatever has just started happening.

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What it looks like getting stuck on the loading screen:

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I confirm it happens in my game too. Also all games on roblox take like 14 seconds to load the coregui. You can check any top game.

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Happening to me as well, I’m getting this error in studio as well as a kick message.


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I think it’s something to do with the display name changing after a short while on the leaderboard?

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Thanks, we’re investigating the issue and will update the thread as we have more info.

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After doing a bit of testing I think PolicyService:GetPolicyInfoForPlayerAsync(player) may be the cause for getting stuck on the loading screen in my case. After taking this line out of my code in a test version of the game, the loading screen completed instantly (though the Roblox CoreGuis still took extremely long to load).

I also was able to eventually load in on a 1-player private server, but public servers with many players are impossible to load into.

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Same issue here, I had to make the game wait until CoreGui services were use-able, and THEN it loaded. But the loading process still takes about 10 seconds straight of just “Loading…”

Maybe a connection issue? I have no clue it just takes 27 years for it to work.

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Seems to be working as normal for me now

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The issue has been sorted out on our end. Thanks!

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