Players cannot enter my game

Hello, I need help, for some reason many people say that they cannot enter my Roblox game, which I do not understand why, the game is available for PC, cell phone and tablet, but there are PC players who say they cannot let in, and I do not know what it is since it is in public and all permissions activated. (I don’t know if I put it in the correct category, if not, correct me) PD: Hablo español (Lo siento por el mal ingles)

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Hola valentino, proba esto;
CTRL + SHIFT + F
Y busca “Kick” lo mas probable es que un script los este kickeando, harias eso?

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No me sale nada al presionar las teclas