My issue is that players from my game randomly get disconnected with a message popping: Failed to connect to the Game. (ID = 17: Connection attempt failed.) Error Code 279.
This has been negatively affecting my players count and is happening now almost daily.
Around 10-15 players out of a full 50 players server get disconnected - but it doesn’t always happen nor does it matter if it’s full or not.
I’ve tried removing recently added content, optimizing the client (removed some systems client sided such as minimap, minimizing the use of remote events regularly since I understand it’s a connectivity issue) - before and after that I checked the whole devforum to find how to fix the issue or if others happen to encounter it but I found nothing.
My game has 50 player slots per server and it’s not laggy at all, my map is not that big and it’s been like that for months, yet the issue started to be a huge problem like a month ago around when roblox went down. It is a roleplay game with cars, helicopters and bikes.
I don’t know what to do anymore, after reaching 100 consecutive players, we’ve dropped to only half of that everyday - still losing players due to this issue.
The crash doesn’t seem to be targeting specific users.
Client memory: around 2000
Server memory: 3500 (in a server that the crash occurred, open from morning to night and full)
Lowest server FPS was 54
Average Client FPS: 69
Average Server FPS: 60
Worth noticing that from what I remember when experiencing this crash, the game gets stuck for a second while some people (10-15/50) are being kicked. (ping raises and gets back to normal after happening)
I don’t use teleportation from place to place.
I wasn’t able to replicate the crash while playing, but even more recently I’ve been getting that error pop up when just joining the place. I’m not even leaving the joining screen by roblox and I get kicked.
Edit: After crashing, the specific players aren’t able to rejoin that server or even another for a few minutes, regardless of the fact that the servers are still running with players in them and no issues.
Game Link: NoName, Romania Roleplay - Roblox
In these photos is shown the error that appeared when joining the game (from a random player) and then I showed the leave logs for when the crash occurred - resulting in the same error. (ID 17 Code 279)
Expected behavior
The server should be up for 12+ hours at least with no issues. (day time only since it’s a small game yet)