Please Escalate - GPDR Article 16 Violated

Help and Feedback Platform Usage Support
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Can’t Roblox Support please verify ownership using the original details if they know that people can hack their recent details?

Hello Jessica,

Thank you for contacting Roblox Customer Support.

We have reviewed your concern and we are able to understand that you are reaching out regarding your hack issue. However, to ensure the safety and security of all player accounts, we must verify ownership before discussing any account details.

Unfortunately, we don’t have enough information to verify ownership of this account. Without verification, we are unable to assist further with your request.

You always have the option to create a new account. If you choose to do so, we recommend adding and [verifying your email address] upon account creation, as this allows us to verify ownership and allows you to use the reset password feature.

We appreciate your understanding.

I also sent them a reply message in which I sent screenshots with proof that this is my account and I am sending an email to them. Roblox even said it was my account

However, later a supervisor stated the only way to verify the account’s ownership is through email. They should know which email was originally linked to the account. They know I own the account. After +50 tickets telling them the hacker compromised my account they’re informing me as if I didn’t know “Unfortunately, as we can see there is no email available on YOUR ACCOUNT”.

They recommend adding a verified email yet don’t use it to verify ownership. Make it make sense

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They stated on their website. If your account got compromised you can still show original ownership using “the first email” which I did contact them with.

They know it’s my account. According to GPRD Article 16, the owner of the account should have the right to edit any inaccurate/incomplete information on their account. Roblox Support refusing my right to rectification (GPDR Article 16) and the right to access my account again. Roblox support has violated GPDR. Idk why they didn’t send me an account revert email when my password was changed.

Please admin, moderators, members, anyone help. I can provide basically any proof of billing/purchases to show I am the original owner of my account

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I had a similar issue with an alt of mine about a decade ago and they finally allowed me to regain access after I gave receipt proof of a previous Builders Club purchase on the account. I know you mentioned having gone back and forth quite a bit and its definitely very frustrating but try one more time, supplying them a receipt with the purchase number, and again reiterating that the linked email was changed when you got hacked. Also remind them that Roblox did not have 2FA at the time this occurred so fully securing your account was out of your control (im assuming this is an old account of yours)

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i wish i had purchases thank you for your advice. I can basically provide anything but billing email/purchases

They even said it’s my account and still dont give me access to my account again. They say we can prove ownership through the first email yet they lied about that.

They recommend to add verified email when the hacker can just remove it. They suggest to add verified email yet dont use it to verify ownership

Can someone please help get my account back

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Why do they recommend to have a verified email to the account if you can use it as ownership? yet they say on the website even if the email wasnt linked you could still prove ownership using the first email

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They say it’s my account yet dont give it to me

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is it possible to restore your compromised roblox account without financial proof?

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