My game, Toolbox Model Sandbox was recently moderated for its content maturity label. After correcting the issue and appealing, the game went public again and was “available” to “All ages” (9+), but after waiting about 1 day since the accepted appeal, the experience is still not back up for other users. This is a pretty severe issue as if it continues to be unavailable it will inadvertently lose all eligibility and audience.
It appears to be caused by a desync in the backend after further investigation and I’m wondering if it can be fixed.
System Information:
CPU: AMD Ryzen 7 8840HS w/ Radeon 780M Graphics @ 2.24 GHZ
GPU: AMD Radeon 780M
RAM: 16 GB (technology unknown)
Windows 11 25H2 Home Edition
Browser Information:
Edge 150 on Windows 11
Version 150.0.4078.65
Expected behavior
Experience should be available after correcting content maturity label and appeal being accepted
A private message is associated with this bug report
