Despite having +$70 of credit loaded to my account, I got an email saying my $10 Premium 1000 subscription has expired. This credit was paid in advance to make sure that my avatar items would be available throughout 2025. If I was away to deal with life events, my entire shop would be forcibly closed down early until I returned to fix this.
This is the second time I’ve had to manually resubscribe even though my account had enough credit for the next billing cycle. I used to be on the $100 Annual Premium plan offered in December 2023, and had loaded my account with +$100 to cover 2025. The plan did not renew, and I had to go with the more expensive $9.99/mo price.
I enabled auto-renew on the account and redeemed a bunch of gift cards to raise my balance to €70 so I wouldn’t have to deal with it in the coming months. For the new billing cycle, I’m getting the 1000 Premium, which is like €11.99, so there should be enough.
But today I received an email saying my Premium expired and that my avatar items are at risk of being taken off-sale. The Premium renewal doesn’t use the account balance and isn’t working. It would be good if this could be fixed. Also, if you’re managing multiple accounts, this is like hell.
I renewed it, and now it canceled the subscription on its own. I’m not sure how that’s even possible, but it’s just me and a friend who barely checks the Roblox account. I asked him, and he said he didn’t do anything on the account.
Was waiting to see if I’d get a response from staff soon after the email, but my Premium 1000 subscription was also cancelled earlier today. I did not cancel my subscription.
I’ve had the exact same experience on two of my accounts (failed to renew late last week, and the newly purchased subscriptions both erroneously cancelled again today). I actually made another bug report today about this without seeing this thread, oops.
