My promotional thumbnail video follows all guidelines but is still being rejected for distribution. I have also tried to send a Bug Report > Discovery Content Quality through Support but the AI conversation keeps redirecting me to the Appeals team, where they would tell me that nothing is wrong.
The video has no text, no audio, and is all screen recorded clips. I understand that promotional videos are required to be an accurate depiction of my game. The video follows all requirements and has still rejected after 3 attempts, as well as following the all advice provided by Support.
Thank you for flagging this issue. Can you share the bug report ID to help me figure out the feedback issue?
I’ve also taken a look at your video. The rejection should go away shortly and you’ll see the video displayed on your game details page within the next hour.
Yup I went to that page and selected “Bug Report” + “Discovery Content Quality”, when i pressed Continue it took me to like an ai conversation thing where I tried to give more information about my problem. I did this a few times and it all eventually ended in the AI sending a Support Ticket to the Appeals team.
