Publishing Advance Rebates Issue with UGC Emotes

[Big_Mike6339 (Mike)]

Unfortunately, with the new UGC Emotes, the Publishing Advance Rebates do not appear to show up correctly on the transactions page. I have been selling multiple different UGC Emotes, and none of them have received any Publishing Advance Rebates so far.

One of the items has been out for over 24 hours, which means that either the Publishing Advance Rebates take longer than the normal maximum of 24 hours, or they are not coming in at all.

However, if I go to an emote’s analytics page, the Publishing Advance metric appears to correctly calculate the Publishing Advance Rebates, which is also (correctly?) factored into the total item revenue.

I added up the revenues stated on the analytics pages and compared them to my pending Robux, and the analytics revenue is significantly higher than the pending Robux. This proves that the Publishing Advance Rebates are not being added to pending Robux either.

(I asked other creators aswell, they’re experiencing the same issue.)
(I checked the numbers on multiple different accounts and in two browsers (Chrome and Firefox) and got the exact same results.)

Expected behavior

Normally, for each we should get back the 30% cut Roblox takes until 1,500R$ is reached in the form of Publishing Advance Rebates.
They should then appear under Publishing Advance Rebates in the revenue summary, and under revenue → Publishing Advance Rebates.

A private message is associated with this bug report

[mq3z7i (Martim)]

For me the same is happening, it says 100% of 1500 was already recovered, but in my transactions page nothing appears.

Its been like 2 days and I still didnt receive anything.

[Big_Mike6339 (Mike)]

Update: I just received the first share of my publishing rebates - apparently they take ~48h hours to go through.

If this is on purpose I would recommend updating the documentation as it states that the rebates go through in under 24 hours.

[starhiker13]

Can you check on your end and let us know if you are still encountering this issue? Thanks

[Big_Mike6339 (Mike)]

Hi there, I’m happy to report that I’ve started getting some publishing rebate payouts!

Apparently, they take 3-4 days to go through, instead of the usual 24 hours.
However, there’s a small display error in the transactions page. Apparently, the date & time stated in the transaction list is always the day the item was published with the time being 2am instead of when the payout actually went through. (example in the image attached)

Thanks!

[starhiker13]

Thank you for confirming the originally reported issue is no longer encountered. Can you help create a separate forum post for the issue with timestamp if it persists. Closing this one as the original issue is resolved.