Publishing Tier at Risk despite paying the 100k Robux exemption fee

[uDavidII (NotDavid)]

This issue has happened not only to me, but to several other developers as well.

Before reporting it as a bug, I made a post on the DevForum trying to find a solution. Neither I nor the other developers with the same problem were able to fix it, so I’m reporting it here.

The experience already purchased the 100,000 Robux Audience Reach exemption, so it shouldn’t need to meet the 500 Highly Engaged Users requirement. Even so, it is now stuck showing the “Publishing tier at risk” warning, and there is no option to fix it.

For comparison, I have another experience that did not purchase the 100,000 Robux exemption. When that one was at risk, Roblox showed the option to pay 1,000 Robux to restore Audience Reach. I paid it and everything went back to normal right away.

But for this experience, the one that already paid the 100,000 Robux exemption, there is no option to pay the 1,000 Robux, so it just stays stuck in the “Publishing tier at risk” state.

Steps to reproduce

1. Have an experience that previously purchased the 100,000 Robux Audience Reach exemption.
2. Open the experience in Creator Hub.
3. See that it shows the “Publishing tier at risk” warning.
4. Notice there is no option to restore Audience Reach by paying 1,000 Robux.

Expected behavior

An experience that already paid for the 100,000 Robux Audience Reach exemption should not get stuck in the “Publishing tier at risk” state. If something goes wrong, there should at least be a way to restore it, like the normal 1,000 Robux option.

Actual behavior

The experience stays permanently marked as “Publishing tier at risk” with no way to fix it, so I can’t restore or maintain its Audience Reach.

Additional information

This doesn’t seem to be related to the browser. The issue is tied to the experience itself and also shows up in Roblox Studio, not just on the Creator Hub.

I will attach screenshots showing:

• The “Publishing tier at risk” warning.
• The missing 1,000 Robux restore option.
• A comparison with another experience where the 1,000 Robux option appears normally.

Affected experience (100,000 Robux exemption already purchased)

Different experience (1,000 Robux restore option appears normally)

Expected behavior

If everything is working correctly, an experience that has already purchased the 100,000 Robux Audience Reach exemption should not become stuck in the “Publishing tier at risk” state.

The exemption should continue to function as intended, allowing the experience to maintain its Audience Reach without requiring the 500 Highly Engaged Users requirement.

If, for any reason, the exemption is no longer valid, the experience should at least provide a way to restore Audience Reach (such as the standard 1,000 Robux restore option), instead of leaving the experience permanently stuck with no available action.

I’ve also been a Roblox Plus subscriber since it was released.

Page URL: https://create.roblox.com/dashboard/creations/experiences/10364637030/audience-reach

[uDavidII (NotDavid)]

Link to my previous DevForum post:

Publishing tier at risk. At next publish, your game will lose access to this audience reach

My game is showing this warning before publishing: “Publishing tier at risk. At next publish, your game will lose access to this audience reach.” The thing is, I’ve already paid the 100k Robux publishing fee. This actually happened with another one of my games before, and back then I could just pay the 1k Robux fee and it was fixed. But on this game there isn’t even an option to pay anything, the warning just stays there. I’m also a Roblox Plus subscriber. I’m worried about publishing an up…

Several developers have reported the same issue in that thread, and none of us have been able to find a solution. Since this appears to affect multiple experiences, I’m reporting it as a bug rather than a support request.

[Fabs_Studios (Fabs)]

Currently having the same issue!

[KarrmaDevv (Karma)]

I am having the same issue, really hurting my games ccu

[llCatlady (Naomi)]

Having the exact same issue, and it has been showing for two days now. I had to postpone my games update because I cannot publish anything. If an exploiter takes advantage of any undiscovered bugs, then I can’t even go in and fix said bugs. I beg that this is updated and fixed asap I cannot continue development until it is

[LuaCow]

Hi all, I appreciate the patience! Would you mind checking again to see if you’re still (1) Seeing the “Publishing tier at risk” banner and (2) Blocked in any way from publishing in Studio.

[Zenodexio]

I can confirm on my end that I can now publish my game and there is no longer a banner on any of my games

[uDavidII (NotDavid)]

I just checked and everything looks good now

The “Publishing tier at risk” banner is gone, and I’m able to publish normally in Studio again.
Thanks a lot for looking into this and getting it fixed!