Purchasing Bugs: Developer Product / Gamepasses purchases fail with "something went wrong," ProcessReceipt never called

lsutiger9009 · July 30, 2026, 8:08am

Game:

Test Server:

When attempting to make a purchase in our universe we are met with an error prompt, no errors or warnings in the devlog

Steps for main game:
Join the game and walk to shop
Attempt to purchase anything

Steps for test game:
Join and wait a few seconds for purchase prompt to show

Expected behavior

The product should be bought in the main game and in our test server it should print the following:

print(“[ReceiptTest] ProcessReceipt CALLED:”, receiptInfo.PlayerId, receiptInfo.ProductId, receiptInfo.PurchaseId)

bvetterdays · July 30, 2026, 9:41am

lsutiger9009 · July 30, 2026, 9:26pm

The products are under the game

bvetterdays · July 30, 2026, 9:27pm

Are the test game and main game separate universes?

lsutiger9009 · July 30, 2026, 9:30pm

No

starhiker13 · August 4, 2026, 5:03pm

Thank you for the report. We have assigned to our team for review.

Grenadilla1 · August 5, 2026, 11:14pm

Hi can you give some more details? Seems like you have a test place within the same universe as the main game. Does purchasing not work in just the test place, or does it also not work in the main place?

lsutiger9009 · August 7, 2026, 2:56am

Yes it doesnt work across the universe, in no game can a purchase be made.

Grenadilla1 · August 7, 2026, 9:11pm

Seems you have location pinning enabled for some accounts, including your own here: Creator Dashboard

When location pinning is enabled, purchasing for those accounts is disabled. Remove yourself from location pinning to be able to purchase again

C0asterK1ng · August 7, 2026, 9:37pm

ProcessReceipt isn’t being called because something went wrong on Roblox’s end, so I don’t know what the relevance to mentioning it here is.