We’re investigating this right now. If you keep trying, I think one of the submissions should be able to go through. How many times have you tried to submit?
I previously shared a post regarding this issue on the Roblox Developer Forum, and I also contacted Roblox Support by email. However, I was informed that the details I provided were not sufficient and that I should include more information.
The issue I am experiencing is the following: when I try to publish a questionnaire, I receive a “Status Code 500” error, and the process does not complete. This problem occurs only in one specific game. The issue has persisted for four days without resolution.
This error is directly impacting the accessibility of my game. My game’s concurrent player count has dropped from 300 to 30, and it is now at risk of shutting down because of this bug.
I kindly request urgent assistance regarding this matter.
Thank you for looking into this and working on a fix. I was wondering if my game will be closed because I haven’t been able to complete the questionnaire, or if the fix will be live before that happens.
We shipped a fix recently, can you try and let me know if it works? Today is the deadline for filling out the questionnaire, so your experience won’t be unplayable yet (and will become playable whenever you fill out the questionnaire).
We shipped a fix recently, can you try again and let me know if it works?
And today is the deadline for filling out the questionnaire, so your experience won’t be unplayable yet (and will become playable whenever you fill out the questionnaire). (We’re using 9/30 Pacific Time as the deadline).
Hello, this issue should be fully resolved for 100% of creators and universes, apologies for any delays. If your game is unrated it is now unplayable so please submit your questionnaire to create an age rating. Thank you!
