Recipient has exceeded receive limit, despite not receiving any robux in over a month

[idelww]

My friend is unable to send me any robux despite me not receiving robux transfers for over a month.

Visual Aids:

Sender:
@tuni1511 [userid: 7304735386]

Receiver:
@idelww [userid: 29147057]

Both accounts are 2step verified & id verified.

Expected Behaviour:
the transaction should go through

[starhiker13]

Thank you for the report. We have assigned to our team for review.

[singingmonstermoon]

Hi we have checked your account, it indicates your account is in standard limit tier, 500/day, 1000/month. Which if you friend send you more than 500 in a single transfer, it will gets rejected. Try smaller amount and it should go through. Thanks!

[idelww]

ohh, alright! Is there any reason behind this standard limit?

In here it seems to say it’s because I was recently moderated, however this was a false moderation action against my account and support has fixed that and said it should not affect my account.

Is there any way you could get this fixed for me?

[idelww]

My account is in good standing so not sure why the issue shows up?

[singingmonstermoon]

Let me consult associated team and get back to you.

[idelww]

Hello, are there any updates about this? My account still seems to show the same stats