"Reconnect" does not work on VIP servers [!!]

Bug Reports Roblox Application and Website Bugs
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When users (friends of owner of VIP server / random users who have the link) enter the experience- everything is nice a smooth.
If they get an unstable connection, or forcefully kicked out from a server for game server restart, then the Reconnect button doesn’t work at all.

I don’t have system information other than all the affected computers are on Windows 11. (We have a wide range of pc’s connected to this project where we are unable to avoid this issue)

We are not using the website to join, we are using the roblox app, and clicking join in the servers tab in the experience.
(But the bug is present nonetheless if you join via website or application)

This is a very vital part of a project I am doing with a live performance with Roblox currently, and if this doesn’t work we are unable to use VIP servers and need to only allow ranked people in.

Expected behavior

To reconnect to the server, without any issues.

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Hello There! I hope you’re doing well.
Thank you for taking the time to submit this issue and for reading our message.

To help us move forward, we’d appreciate your support with a few questions:

  • Is this issue still occurring on your device?

  • If so, Where is this issue happening? Do you have a link to share to the experience?

  • Also Could you include visual aid?

  • But more importantly, We need a Log file to review the issue, You can find step-by-step instructions on how to generate and send the log How to post a Bug Report - Bug Reports - Developer Forum | Roblox

Following these steps will help us better understand the issue and work on a solution more efficiently.

Thank you again for your cooperation!

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Hello there! I hope you’re doing well.

Thank you for taking the time to read our message.

Since no additional information has been provided and we were unable to identify any issue at our end, we will proceed to close this report.

If the issue persists or if you obtain any new information that could help us analyze it further, please open a new report including all relevant details and a clear description of the problem. For more information on how to write a issue report please visit [How to post a Bug Report - Bug Reports - Developer Forum | Roblox].

Thank you again for your cooperation!