I have changed my icon, my thumbnail, my description and even my name to all have unique content, which is created by me and not used in other experiences. My experience now follows all Discovery and Community Standards, and I strongly adhere them.
However, the Reduced Exposure status did not automatically get removed, and the game still does not appear in Search, Home, or Charts.
This seems to be a Discovery system issue, not a moderation problem.
Impact:
Player count has dropped from ~1,500 active to ~200 due to the visibility loss.
Revenue dropped insanely, not anywhere close the numbers before the flag.
Request:
Please perform a manual Discovery re-evaluation, as the system may not have updated after the changes.
Thank you.
Expected behavior
I expect the Discovery system to re-evaluate my experience after removing all restricted content and remove the Reduced Exposure flag so the game appears normally in Search, Home, and Charts again.
Hi @wirescan, the fastest way to get support for Reduced Exposure re-evaluations is to file a ticket at Roblox Support with the category Bug Report > Discovery Content Quality.
Have you tried filing a ticket yet? The appropriate team has a dedicated queue for these appeals!
Thanks for filing! I will check in tomorrow to see if it’s resolved.
This is a new-ish category we’ve added specifically to get higher visibility and faster support for these issues. I understand it’s a bit strangely named but it is surprisingly harder than expected to update.
Yes, that’s understandable. I am very grateful for your help. I just hope that my issue gets resolved, as it has dropped my player count from 1,500 to 200, which is not a pleasant experience for a developer.
Could you please look over it? I just checked, and it’s killing my stats… My average session time went from 15 to 7, it’s literally killing my game. I have 0 robux revenue in the last 4 hours. My game did nothing wrong, I made it myself from scratch.
I am having a similar problem with my game and I keep getting forwarded to the roblox support ai. I tried requesting for human support and it said its unable to do that. Is there anything I should do?
