(Reinstated 12/16/2025)(Banned AGAIN 01/14/2026) - Account hacked, wrongfully terminated

[Everdreamer (Pixelite)]

My account was initially terminated after being hacked for spamming extremely elicit in-game chats after trading all my limiteds and spending all my Robux. I was able to recover my account by contacting support via Roblox Support and was able to undo the initial ban, however this was the last time this worked. Here is the final reply I received:

After getting this my account was unbanned for the first time and I immediately filled out a new support form to try and get my items back which is when I realized that I stopped being able to receive email confirmation tickets and support tickets. More on that in my other bug report: Not receiving Support confirmation emails or support emails in general. While making that bug report I was taking a massive amount of screenshots as evidence of all the robux/items lost as well as the new Connections that were made while my account was compromised for when I would be able to contact support again. Yesterday however, I received a 7-day ban for the same offense as before.

I had planned on letting this ban run its course while I got the email issue resolved, but as of this morning I received a new ban which resulted in my account being terminated AGAIN:

I’m guessing this is a side effect of being hacked and reporting all the accounts used to steal my limited items. Roblox probably banned one of the accounts and mine got caught in the crossfire. Obviously I didn’t make another account to bypass the ban as NOTHING is going to replace this account which I’ve spent 14 years building up. I wasn’t going to let this go so I filled out an appeal form and submitted it. NOW apparently my account is banned for the duplicate offense?

(Censored the text because yikes)
Just to be clear; my account was compromised on 11/30 at around 11:22PM CST. During this time the hacker used my account to play Blade Ball to purchase dozens of instances of “Trade Tokens” before joining Adopt Me where these chat messages were likely sent. The initial violation that got my account terminated was on 12/1 at 1:27AM CST. I appealed at 1:47AM CST and it was denied 3 minutes later at 1:50AM. I sent a second appeal at 2:34AM adding multiple paragraphs with proof that my account was compromised, only to have the appeal denied ONE MINUTE LATER at 2:35AM CST, which obviously means Roblox had already decided to keep this account banned, so I turned to a support form which resulted in me regaining control of my account and its termination removed a few minutes before 8PM CST. It was around this time that I realized I was no longer able to receive emails from Roblox Support.

Anything and everything this account said and did between November 30th, 11:22PM CST and December 1st, at roughly 7:55PM CST was NOT performed or endorsed by me.

As stated before I received a SECOND ban for the same offense but for only 7 days instead of termination on 12/3 at 6:20PM CST. The second ban was then upgraded to termination sometime this morning. Here are both bans together to show they’re the same:

Once again: THESE CHATS WERE NOT MADE BY ME!! I WOULD NEVER EVER SAY THESE THINGS!!

I’m kind of at the end of my rope here. I genuinely don’t know what else to do at this point. Every time I feel like I make the slightest bit of progress I get thrown backwards with no way of catching myself because I cannot email Support. These forums are literally my only way of communication with anyone on Roblox. If any other proof is needed I am able to provide it via screenshots. If anyone knows any staff that can help me, PLEASE direct them here.

Please help me get this account back

Edit 12/16/2025: My account has been reinstated without any notifications. I’ve been truly blessed by the support everyone has given me throughout this whole ordeal. For the next week, I’m going to make sure the only instance of Roblox on my IP will be on my PC and I’m not going to be playing any games just to be extra safe. I’ve already changed my password to be much more secure as well.

All this said, the fight still isn’t over; I still have to get my Robux and limited items back, my email still isn’t receiving messages from support, and there’s a lot of other people less fortunate than me who are still banned for the same reason I was. I’m going to stick around these forums and try to help get as many other people reinstated as possible. If my account could be brought back, then there’s hope for them too!

[crossy_blue (Cassie)]

Just a heads up: Creating threads about account moderation is against the DevForum rules, so this topic will likely be locked and deleted by staff very soon.

I highly recommend you copy/paste this text right now and post it on Twitter (tagging RobloxSupport) or contact a content creator. That is historically the only way to get a human review for false bans. This forum cannot help you.

[crazyblocks234]

Sorry to hear this happened to you. I’m a bit curious to know how you got hacked in the first place, since this looks pretty severe. Did you join a scam game and enter account information, or had a weak and easy to crack password?

Unfortunately, just like the above mentioned, you are unlikely to get any help through the Dev Forum. I would recommend trying to appeal as many times as it takes and bring attention to the matter via social media.

[Everdreamer (Pixelite)]

This happened through Discord.

My Discord profile was compromised and was being used to send Robux phishing messages to random people’s DMs in various server while I was at work. I was able to quickly regain control by changing my password and got to work getting unbanned from whatever servers banned me.
Someone impersonated a moderator for one of the discords and was showing me someone said I had stolen their account, so I got in a call with them not knowing they were a fake. I showed that I was logged in to my account on a stream (I was on mobile). I viewed my profile since I was already logged in on stream, added two-factor into my security and somehow that allowed them to get in. No links, no revealed passwords, just showed my profile and an email of my two factor authentication and boom, everything gone.

Like I said in a different topic I still cannot email support at all, but I am getting messages from appeals. I’m so frustrated because I really have no other real options…why can’t Roblox have a call center or something?

[Everdreamer (Pixelite)]

Thank you for letting me know. I’ll try to keep this topic up for as long as I can in the off chance someone, anyone sees it.

I’m not as familiar with any content creators so would you know of any that could possibly help and how to get to them?

[Everdreamer (Pixelite)]

Adding some new information that’s come up:

The second ban I received (7 days) for explicit chat wasn’t really “upgraded” but rather I had received a NEW ban for “creating or using an account to avoid an enforcement action taken against another account” which resulted in this recent termination.

Obviously, this is completely untrue. To my knowledge I have two other accounts tied to the same email: my sibling’s account and @zNOOBx, however this account is an old account and was neither made nor used to evade the initial termination/ban. I had logged in to it while my account was compromised to track and document what my account was doing while taking screenshots, but after recovering from the first termination I hadn’t touched it.

Here’s a some of those screenshots:
This is when I was found out my account was compromised and saw the first new Connection “omz” I checked this account’s connections to see if the hacker’s mains were connected to it

Here’s when my account’s “About” section got changed

Here’s the second Connection they added (highlighted)

Second time my “about” was changed

Third new connection

After I had sent Roblox Support emails to recover my account, I was able to log back into the Everdreamer account at roughly 7:55PM CST, from there I changed my password, signed out of all other instances, updated my two-factor, took numerous screenshots of all my missing and stolen items and whom they were traded to as well as all the purchases made using my account while it was hacked for me to send to support. Here are some of them:

In this first screenshot you can see that I had just finished re-adding two factor

Here’s them purchasing the Trade Tokens in Blade Ball

More purchases

Total amount spent (included a note because I sent an image with additional spent Robux that I had spent on accessories. I was testing to see if I could receive Roblox Support emails through s still-open ticket)

After creating these images, I changed my profile’s information, turned off trades, fiddled with a couple other settings and began using my account like normal; browsing the catalog and playing a few rounds of Natural Disaster Survival in celebration.

December 2d came and went with no issues as I continued to use my account like normal while I waited for a response from Not receiving Support confirmation emails or support emails in general so I could send Support the screenshots of my account being compromised so I could recover my lost Robux and limiteds. I had also signed in to my phone at around this time. I had also changed Everdreamer’s email to my secondary email to see if support would respond/help with my Robux and trades issues. Sadly but expectedly, even though I had changed the email the bot simply said that I couldn’t be verified despite verifying the email, so I changed it back to my primary. In hindsight I was being impatient and probably should’ve kept the email changed because it probably wasn’t registered in the system, but whatever can’t change the past now. By this point I had assumed it would be smooth sailing, but I didn’t realize moderation would be THIS rough.

On December 3rd, 6:20PM CST, I received this email:

This was the duplicate ban I mentioned in the main post and was for 7 days. I had planned on serving my sentence as the first appeal was denied (who’da guessed that would happen) and it would let me focus on other things while I waited to be able to email support. Also if the hacker still somehow had access to my account, I’d still be notified and they wouldn’t be able to do anything.

Then this happened the next morning while I was asleep:

Keep in mind, Everdreamer was the ONLY account I had used between December 1st and and December 3rd. I did not create nor sign in to any other accounts in fear that Everdreamer was still vulnerable. I quickly filled out an appeal explaining some of the stuff I put on here with the limited space I had.

Today I received this email:

What do you mean “this action still violates the Roblox Community Standards under Misusing Roblox Systems”? What action? As I’ve shown, I’ve signed into no other accounts, I did not evade any bans, in fact I was planning on serving the 7 day one after only one appeal. Is it talking about the spam chat from when I was compromised? I already had that proven it wasn’t me and had the ban lifted and the second ban was a duplicate because the AI systems are wack.

I’ve already submitted a second appeal with more information. It’s very hard to tell what it wants from me and because I can’t send any messages or screenshots to support I’m in between an even bigger rock and hard place. I’ve also sent an appeal via my secondary email As that one is able to receive email from support, so in the off chance they say something I could receive it there.

I am dead set on not losing this account. I’ve built it up for 14 whole years and I’m not about to lose it because a hacker spammed profanities in chat.

If anyone has any ideas I’ll gladly take them, and if there are any human staff members that happen to come across this PLEASE inform whatever person or team can help with this!

[crossy_blue (Cassie)]

Unfortunately, you are just going to have to continue to use the Roblox Support system or use social media to try and gain attention of moderators.
I doubt that the interns and employees of Roblox that moderate the forums can actually do anything about your account.

[Everdreamer (Pixelite)]

Sadly that’s kinda what I’ve been thinking…

I’ve always been quiet online so getting the attention of anyone isn’t exactly in my skillset, but I’m not going to give up on this account. Do you have any recommendations for influencers and the best ways to contact them? If you don’t that’s fine.

[Everdreamer (Pixelite)]

Another day, another denied appeal. I’m not sure what the AI wants from me but I’m going to keep trying until I see some success.

[Everdreamer (Pixelite)]

Just woke up to something rather interesting?

My main account (Everdreamer) is still terminated for ban evasion via alternate account, so I decided to look up what accounts are connected to the same email to maybe see what Roblox is terminating me for. Up to this point I was primarily aware of one of these accounts (xNOOBz) as I have younger siblings who’ve used it in the past. I had also used it to take some of the screenshots shown above that I intended to send to support.

To my surprise there are 5 total accounts tied to my email, only one of which is banned being my main account Everdreamer.

The reason this is a big deal is because when Everdreamer was banned, zNOOBx had also been banned. While I I don’t know if anything happened to the others as they’re all currently intact, zNOOBx has been reinstated sometime within the last 24 hours??

I haven’t even interacted with the account since my initial termination as I had assumed it was the reason my account got terminated in the first place because it was a semi-active alt, but now it’s just back? No appeals, no notifications, nothing??? And why this one specifically? Why not the main account??

[zNOOBx (NOOB)]

Update:

As shown in the previous post on here, this account, zNOOBx, randomly had its termination lifted. I had figured it was because I hadn’t accessed the account since the Everdreamer account was terminated, so I logged out of that one and cleared my cookies for safe measure.

Problematically I didn’t realize that clearing my cookies for Roblox.com would sign me out of the Devforum and since the account is still terminated I have no way of logging back on with it.

The second I realized what happened I immediately scrambled to find this account’s credentials and signed in to the Devforum with it. So for the time being until the Everdreamer account’s termination is lifted, this will have to be my means of communication and updates.

This account was originally meant to be used by my sibling and while it’s extremely unlikely they’ll be using it any time soon, I’ll be ending all my posts with “~Everdreamer” just to say it is in fact me.

Hopefully this will all be solved soon,
~Everdreamer

[UnseenFilm (Numari)]

I hope you walk out of this predicament with your account back, i know what it feels, losing an account you’ve built up for so long, but sometimes its better to move on then hurt yourself with roblox,
DONT LOSE HOPE!
HOPIUM ADMINSTERED
YOU WILL GET YOUR ACCOUNT BACK

[zNOOBx (NOOB)]

I know it sounds really silly, but hearing your encouragement almost made me cry lol. I really can’t describe how much Everdreamer means to me and how torn up I’ve been this week with how hopeless things were the first few days.

Thank you for the encouragement and dose of hopium, I will NOT stop fighting until I can get my account back!

~Everdreamer

[Visuile]

@Everdreamer

I’ve built it up for 14 whole years

The Byfron Police State is not interested in empath. They prioritize finance. 961k robux spent is Robux that stimulates the economy.

The Police State has a track record of doing things like this and not walking back on it. Prepare for the worst and wish for the best. Consider utilizing the Rōblox Freedom Distribution for your Rōblox future endeavors.

[zNOOBx (NOOB)]

I came in fully expecting the worst but knowing the best, while incredibly slim, was still possible. So long as there’s even a tiny chance I can get through this, I will keep going.

~Everdreamer

[zNOOBx (NOOB)]

Another day and another denied appeal yet again.

Once again I must reiterate that when this account was banned, no other accounts were created nor used, especially not to evade enforcement. zNOOBx no longer being terminated should be pretty notable proof.

I absolutely don’t expect my account to be approved in 3-4 appeals, maybe even 6-10, but seeing a denied appeal always makes me a bit frustrated because I know I’m innocent and if I could just provide all my evidence to a real human they’d most likely see I’m innocent too, but nope gotta pray the AI gives me mercy just like it did zNOOBx for some reason…

Just to be safe I’ve been keeping zNOOBx only logged on here in the Devforum and not on the Roblox site itself, and if I do need to log in to check Everdreamer’s status I will absolutely not be playing any games.

I’m going to assume that emails aren’t sent on weekends because I received the appeal denial message today at 11:29AM CST while logging into my account shows the last review was still on the morning of the 6th.

I did just double check my email and I never got a “declined” message for the appeal I sent on the 5th so I’m guessing the message I received today was for that one. Whatever the case I did submit an appeal on the 6th after the time shown on the appeal, so I’ll wait for another day to see if it’s still under review. Otherwise it’s back to the support form.

~Everdreamer

[zNOOBx (NOOB)]

Sounds like it…

If my suspicion’s correct when the hackers changed my email they must’ve made an alt on said email and purposefully got it banned knowing the enforcement ban would spread to my main account.

I’m waiting for tomorrow to send an appeal to ask what account was used for evasion in the off chance I sent other appeals that need to be approved.

Wish me luck!

[TheOrangeAgenda (MrGoldenRobot)]

Good luck dude, we’ll get unbanned together hopefully

Think a similar thing happened to me with the email, my main got hacked about 2 months ago

[BlackCrisisDrone]

STILL?!?

Has roblox learned NOTHING?!

[latehdufsjq829 (Late_RBXL)]

please help this man, i was termed for appealing my ban like a month ago so i wish you best of luck