Report Abuse retries multiple times on 429 Too Many Requests instead of showing error immediately, delayed UI

Bug Reports Roblox Application and Website Bugs
,
1

Description

When submitting many abuse reports in a short period of time, the system eventually responds with 429 Too Many Requests. Instead of showing the error message right away, Roblox repeatedly attempts to resend the same report multiple times, each time receiving the same 429 error.
After several retries, the page finally displays:

“Something went wrong submitting your report. Please try again later.”

This behavior is not expected. If a user is rate limited, the system should immediately return the error message instead of retrying the submission or holding the user on the Report Abuse screen.

Expected Behavior

The report page should instantly show “Something went wrong submitting your report. Please try again later.” if the request is rate limited (429), without retrying multiple times.

Actual Behavior

  • Roblox repeatedly attempts to resend the report after a 429 error.
  • Each retry fails with the same error.
  • Only after multiple retries does the user finally see the error message.
  • During this process, the user is stuck waiting on the submission screen.

Where it happens

Roblox website → Report Abuse submission form

When it happens

Consistently reproducible. Tested on September 3, 2025 at 23:30 TRT (GMT+3)

I am an active reporter, and until just yesterday, there was no such issue.

Reproduction Steps

  1. Submit multiple abuse reports consecutively.
  2. Once you reach the rate limit, the request returns 429 Too Many Requests.
  3. Observe that the system retries sending the same report multiple times.
  4. After several retries, the error message appears:
    “Something went wrong submitting your report. Please try again later.”

Frequency

100% reproducible once you hit the report submission rate limit.

System & Browser Info

  • Browser: Opera GX 120.0.5543.204 (Chromium 135.0.7049.115)
  • Operating System: Windows 11 Pro
  • Processor: Intel Core Ultra 9 275HX
  • Memory: 64 GB RAM
  • Graphics: NVIDIA GeForce RTX 5090
  • Browser extensions: None enabled

Visuals

3 Likes
2

Hi Yavuz!

We’re investigating this now :slight_smile: . Thanks for highlighting this issue for us!

2 Likes
3

Hi Yavuz, we’ve addressed the retry issue. Let us know if you’re still seeing the same problem.

1 Like
4

Yeah, that issue’s fixed, I can’t reproduce it anymore. But now I’m seeing a small visual quirk: there are two colons ( :: ) next to “Subject” and “Comment”. This is a really new occurrence. Here’s what happened: I decided to report a few items again, and I noticed the difference between the previous report and the new one.

When I refreshed the abuse page for the previous report, the double colons started showing there too. I recorded it on video, so yeah :wilted_flower: Hopefully it goes back to a single colon… And also, as you’ll see in the video, the box for the comment is now slightly lower. Not sure if those two are the intended outcome

2 Likes
5

Hi Yavuz, we made a few changes. Let us know if you are still able to reproduce the double colon bug!

1 Like
6

I retested it, and I’m no longer able to reproduce the double colon bug. It looks fixed on my side, thanks again

2 Likes
7

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.