Roastin’ - LR Expectations
Introduction
This guide will cover most of the things that the HRs expect out of the LRs that work here at Roastin.
General Expectations
At Roastin, we expect quite a bit from our LRs to maintain a high standard for everybody visiting the cafe, whether that be customers, admins or allied representatives. Firstly, it is required that grammar is used when you’re working behind the counter at the café and at all times when at trainings. Even though it’s not required when not serving at the café, we still require you to be mature at all times. Though it’s fine to have a joke about with your friends off-duty, make sure it does not get too far or out of hand. Secondly, it is expected that you have some sort of guide that you may use when interacting with customers who order from you. You need a positive and confident greeting when first introducing yourself, and even better, a detailed outro once you have finished your customer’s order. Please note that your greeting and outro do not need to be as detailed as the example below and you are free to personalise them as you please.
Example:
- (Greeting): Greetings! Welcome to Roastin. My name is [username], and I will be serving you today. What would you like to order on this lovely day? (:
- (Secondary Comment): That sounds lovely, would you like anything else?
- (Third Comment): Wonderful! Give me a moment to prepare your order.
- (Outro): Thank you for visiting Roastin, I hope you enjoy your order! Make sure to visit again! <3
Thirdly, if any trollers come up to your counter or you notice any other user trolling, we expect that you handle the situation maturely. This means not issuing warnings to the troller and not interacting/encouraging the troller, and then contacting the closest MR [Staff Intern+] that is in-game. If there are no admins available in the game, you may ask for one on the group wall, or ask in the communications server, more information about this can be found in the Warning Guide.
Trainees are not permitted behind the counter at the café; this is so that you’re confident with how Roastin works on a basic level before you’re put behind the counter. If you wish to get a promotion up the LR ranks, you need to attend training sessions that are hosted daily. If you wish to know when these training sessions are scheduled, please read the Session Schedule guide for more information. Once you have reached the rank of Senior Barista, and if you wish to rank up to Staff Intern, please read the Senior Barista Promotion Guide for more information.
Finally, it is required that you always follow our Code of Conduct when at the café. Trolling of any sort, abusing your utility commands, or just in general not following our rules at Frappe will mean you being demoted to Customer.
If you have any questions regarding anything mentioned in this document, feel free to contact one of our Chief Staff Officers or above.
Approved by Roastin’ HRs
04/09/20
Written by cisuil, Vice President of Recruitment