Roblox’s automated moderation is becoming a creator safety issue, not just an appeals issue

I’m not posting simply to appeal my own termination.

I’m posting because my case has made me increasingly concerned about something larger: when Roblox moderation gets the initial attribution wrong, the Support and Appeals systems do not always seem capable of recognising that mistake and correcting it.

That is a serious problem.

Roblox obviously needs strong moderation. There are people deliberately uploading prohibited content, exploiting systems and trying to evade enforcement every day.

But the people Roblox should be targeting are those people.

Legitimate creators should not be caught by the same enforcement, permanently lose their accounts, and then find themselves trapped in a loop where every appeal assumes the original moderation decision must already have been correct.

My case, briefly

On July 23, 2026, my account on4tyx, along with an associated account, was permanently terminated for “Real-World Sensitive Events.”

The experience involved was a normal social/PvP game.

I never intentionally created or added anything relating to a real-world sensitive event.

What makes the incident particularly concerning to me is the server timeline.

An unfamiliar account joined my server at approximately 11:20, left at approximately 11:23, and at roughly 11:25 both accounts were terminated.

I cannot prove that this visitor caused the enforcement, and I do not want to present speculation as fact.

But Roblox has the internal logs that could answer the important question:

Can visitor-generated, runtime, inserted or otherwise externally generated activity inside an experience ever be incorrectly attributed to the owner of that experience?

For staff who may be able to investigate:

Place ID: 76037446153643
Server Job ID: a3ed3852-315f-47dd-b910-ff914f64617a

The situation became even more confusing later.

Roblox Appeals told me:

“We have reviewed the situation and have removed the suspension from your Experience.”

Yet the permanent account-level enforcement remained.

When I explained that nothing appeared to have changed and asked how the Experience-level review related to the account termination originating from the same incident, I ultimately received responses saying no further information could be provided.

That is the problem I want Roblox to understand.

What is a user supposed to do when one part of Roblox says an enforcement has been reviewed and removed, while another part of the enforcement remains permanently attached to the account?

I have tried normal Appeals, Support and repeated requests for meaningful review.

Eventually the ordinary process reached such a dead end that I had to begin Roblox’s formal MIDR process simply to try to get the underlying facts properly examined.

I would much rather this had been resolved through a functioning Appeals system.

This is not just my account

The more I researched this, the more similar reports I found.

I am not claiming every one of these cases has the same technical cause.

Some may be completely unrelated.

But the symptoms keep repeating:

Severe enforcement → questionable or unclear attribution → insufficient evidence shown to the user → appeal → generic response → difficulty reaching somebody capable of examining the underlying technical event.

That pattern deserves attention.

This problem has existed in different forms for years

What concerns me most is that false positives and ineffective escalation are not entirely new problems for Roblox.

As far back as 2017, Roblox engineering staff publicly acknowledged false-positive problems in automated filtering and said reducing them was an important engineering concern.

In 2018, Roblox publicly acknowledged incidents where users had been incorrectly moderated, including developers affected by plugin-related enforcement and users incorrectly moderated during an audio-refund incident. Roblox had to review those cases and correct the mistakes.

And in 2023, when Roblox announced its improved Appeals system, Roblox itself said it had heard feedback about the difficulty of filing appeals and the lack of visibility into the process. The stated goal was a more accessible, transparent appeals system.

It is now 2026.

Creators are still making posts describing the same fundamental problems: false positives, unclear evidence, mismatched enforcement and appeals that do not resolve the underlying issue.

That does not mean Roblox has made no improvements.

It means there is still an important gap.

Moderation is only as safe as its appeal system

No moderation system operating at Roblox’s scale will ever have a 0% false-positive rate.

That is exactly why the appeal process matters so much.

A false warning that can quickly be reviewed by a knowledgeable human is annoying.

A false permanent termination where every subsequent system assumes the original decision was correct can destroy years of work.

The danger is not simply that automation can make a mistake.

The danger is:

automation makes the mistake, then the appeal system inherits the mistake and nobody is empowered to question the original attribution.

That is how an error becomes permanent.

And there is another consequence.

While legitimate creators spend weeks trying to explain innocent or ambiguous activity through Support tickets, the genuinely malicious users these systems are intended to stop may simply create new methods, accounts and exploits.

That is backwards.

Roblox should be spending its strongest enforcement resources on people deliberately harming the platform — not forcing legitimate developers to prove repeatedly that something they never intentionally did should not have been attributed to them in the first place.

The consequences are much larger now

For many people, Roblox is no longer just a game account.

Creators can have:

  • years of development work;
  • Robux and real-money revenue;
  • advertising expenditure;
  • paid assets and plugins;
  • commissioned work;
  • groups and development teams;
  • player communities;
  • reputations attached to their usernames;
  • entire businesses operating through Roblox.

A permanent termination therefore isn’t comparable to receiving a short suspension from an ordinary game.

A false positive can potentially wipe out years of economic and creative activity.

That makes reliable attribution and meaningful human review incredibly important.

What I am asking Roblox to improve

I would like Roblox to investigate:

  • whether visitor-generated or runtime activity can ever be incorrectly attributed to an Experience owner;
  • how Real-World Sensitive Events violations are attributed to specific users;
  • why Experience-level moderation can apparently be reversed while account-level enforcement arising from the same incident remains;
  • whether permanent terminations receive additional human verification when the underlying attribution is uncertain;
  • why users sometimes cannot see the specific evidence used against them;
  • whether Appeals reviewers can access relevant server logs and technical context rather than only the original moderation label;
  • whether an escalation route exists for cases where the user is alleging a failure of the moderation system itself, rather than merely disagreeing with a rule;
  • and whether successful appeals or corrected asset decisions automatically propagate to all enforcement that originated from the same incident.

Most importantly, I think Roblox needs a genuine distinction between:

“I broke the rule and disagree with the punishment”

and

“I am saying Roblox has attributed activity to me that I did not perform.”

Those are fundamentally different types of appeal.

The second one may require technical investigation, logs and attribution evidence — not another review of the same automated moderation label.

What I am not asking for

I am not asking Roblox to stop automating moderation.

I am not asking Roblox to make enforcement weaker.

I am not asking creators to be exempt from Community Standards.

I am asking Roblox to make the system more accurate against the people it is actually intended to stop.

When somebody deliberately violates the rules, moderate them.

When somebody deliberately tries to exploit Roblox, stop them.

But when the evidence suggests the wrong person may have been attributed with the violation, there has to be a reliable mechanism capable of recognising that possibility.

Otherwise the Appeals system is not really functioning as an appeal.

It is simply repeating the original decision.

I would appreciate Roblox staff investigating my own server timeline and moderation history, but I also hope this thread helps the other creators experiencing similar situations.

If staff are willing to examine my case, I can privately provide the complete timeline, screenshots, Support history and other information I have retained.

And if other developers have experienced a genuine attribution problem — particularly where Roblox later reversed part of the enforcement, showed contradictory evidence, or attributed something to your account that you did not create — I encourage you to document it below.

The goal should not be to attack moderation.

The goal should be to make Roblox moderation better at protecting the platform without destroying legitimate creators in the process.

17 Likes

I’m one of the developers affected by this, and mine is the meme template thread you linked. I agree with all six of your asks, especially providing a dependable human escalation route when automation may have failed. Roblox’s support has not been able to help at all in my case as well…

2 Likes

Nothing will change. Just today, I talked to the support service once again. They answered my questions with ramblings unrelated to the question. Then they said they had provided me with all the information and stopped responding. Roblox hired completely incompetent staff, and his AI for moderation is probably the most stupid and cheapest you can find. The only way to avoid this nightmare is to switch to a more responsible platform for developers.

4 Likes

Im not suprised at all. Roblox support has always been problematic but ive never seen it this bad.

4 Likes

I refuse to believe that Roblox Support at this point actually uses humans, but uses a terrible form AI.

For why, it seems that the responses never seem to understand your issue, and basically take all the information and just throw it out the window, and return an extremely vague response.

There also seems to be no empathy when it comes to these responses, like how to properly fix the issue, or even understanding your frustration in attempt to de-escalate the situation.

It seems that the AI has such poor judgement in terms of response and lacks the ability to process anything you say.

To be honest, if the support agents actually are human, they probably went through a RoboCop like training to have no empathy, no understanding, and no sense of frustration, or either they just sourced the bottom of the barrel when it comes to interacting and resolving issues.

I genuinely cannot understand how a billion dollar company cannot hire maybe a couple thousand humans worldwide, even working from home to resolve issues, which can upbring so many false positives.

Like they say, AI cannot make better judgement than a human. It can’t improvise as well but is just as stubborn to a decision.

I hope Roblox Support changes for the better.

1 Like

If people answered me, then there was clearly something wrong with him. I got the feeling that they were under the influence of drugs! Their answers were meaningless and never corresponded to the question asked. If it’s an AI, then it’s a scam because the emails are signed by employees. This is already very serious!

1 Like