Hello everyone, my new account is stuck in an “Account Locked” state saying “Account Locked - We’ve detected suspicious activity on this account. You can unlock your account by confirming that you’re a human.”
The CAPTCHA does not successfully unlock the account. This happens both on the website, desktop application, and the mobile application.
The account also appears to be internally marked as moderated since Roblox API requests for this account return error code 0 with the message being “User is moderated”
I already tried:
- Resetting my password
- Enabling 2FA
- Adding a passkey
- Adding a telephone number
- Verifying my email
- Verified my National ID Card
None of these changed the account’s state or access.
There is also no normal moderation notification explaining what policy violation caused the account to be moderated or anything like that.
Could any Roblox staff please have the account’s moderation/security state be manually reviewed and tell me what moderation action or security flag is preventing the account from being unlocked?
This appears to be an account-side restriction rather than a password, authentication, or browser issue, since my other account works perfectly fine.
Username: wysprofficial
User ID: 11745200781
Note, the account was made today (10/01/2026 - Oct 1st 2026) and it worked fine, I had played multiple games on it and even bought Robux to create my avatar, I have the transaction number.
”. Super annoying knowing I’ve already spent money to purchase Robux on it.