So it looks like I am running into a similar issue that we had ran into a few months ago, wherein after starting the ad campaign no ads run despite having the ad as “active”. (see attached image)
Just created another one as well and it’s been stuck “in-review” for about 2 hrs now.
I think there is definitely a data delay going on. I just checked with some other Developers based in China and it looks like they are experiencing the same issue
Quick update on my end, both of these ads have been running for almost 18 hours now, and so far, no data has come in, and no traffic has entered our game, Build a Factory on Roblox. Quite alarming, and hoping someone from Roblox can patch this up soon, as it really impacts the launch of our new game
I am also experiencing this issue. Our ad was activated about 24 hours ago, but no data has come in, and no new players have entered the experience via ads.
So it says that “data will appear within 48 hours”. I understand if there is a data delay, but players are flowing in via active ads, but having both a data delay + zero players entering while ads are active is extremely confusing.
Well, the ads have been running for about 2 days now and still haven’t seen a fix to this issue that has been occurring for me from last month. Countless amounts of emails going back and forth with Roblox Support on this issue with no resolve at all.
I’m really hoping Roblox could fix this issue as this has been a hassle to advertise games for almost a month now. The fact that other developers are having the same issue as me shows that this is an issue that needs to be fixed as soon as possible.
Literally having this problem, its the same as Sponsored ads not running! . Two of my ads say active and it’s not running and two of my ads says complete and it didn’t run at all
