Describe the issue:
Our group has been experiencing an issue where older members are being removed from the group automatically. No staff member has kicked anyone, so this seems to be caused by Roblox.
Steps to reproduce:
Members are in our group.
Members try to access the group or play games linked to the group.
Roblox automatically removes certain members without any action from staff.
Expected behavior
Members should remain in the group unless manually removed by staff. This issue currently prevents members from accessing our games linked to the group.
A private message is associated with this bug report
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Hi Toolbox,
Are you able to provide the groupId or group name of where this happened? And names / ids of the users that were affected? If you can also provide which group or game did they try to access as well. Just so we can follow the chain to see what happened.
Hi,
Yes, I can provide the requested details.
Group Information:
Affected Users:
- 109985007
- 3906300327
- 1811722146
- 850684803
- 357083752
- 806406263
- 665265322
- 1867615558
- 3983231545
- 1115751368
- 476386643
- 3188748040
- 5699371789
- 2577294951
- 3832965857
This is only a small sample of affected users, I have provided additional screenshots and evidence in the private message for further investigation.
Affected Experience:
Our community members have confirmed that they did not leave the group on their own. They were removed unexpectedly, and no one on our staff team has the permissions or has taken action to remove them. This strongly suggests that the removals are being caused by Roblox itself.
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