Roblox freezes then crashes without an error message

Bug Reports Roblox Application and Website Bugs
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1

This happens in any Roblox experience I join after a few minutes.

CPU: AMD Ryzen 9 3900X 12-Core Processor
GPU: NVIDIA GeForce RTX 2070 SUPER
Driver version: 32.0.16.1074
RAM: 32.0 GB
OS: Windows 11

Log: 0.729.24.7290838_20260712T234846Z_Player_B0B72_last.log (54.5 KB)

…
2026-07-12T23:54:13.969Z,327.969635,126c,6 [FLog::Output] ESGamePerfMonitor GPU: DedicatedVidMem 8377073664 DedicatedSysMem 0 SharedSystemMemory 17140510720
2026-07-12T23:54:17.031Z,331.031067,2a2c,6,Error [FLog::HangMonitor] Timeout while checking if the monitor step should be skipped
2026-07-12T23:54:20.707Z,334.707581,4cec,6,Info [FLog::SessionL2ValidationHelper] onSessionHeartbeat sc_count 12 sh_count 15 cur_l2ts 333.333792881 elapsed_l2b 286.23324620100016

dump file included in staff-only content

Expected behavior

The game does not unexpectedly close after a few minutes

A private message is associated with this bug report

2

The crash dump that you shared indicates that Application Verifier has been enabled for the Roblox player process. We do not support running Roblox with Application Verifier.

We would recommend un-enabling Application Verifier via the same mechanism that was used to enable it.

3

I was unable to do disable ‘Application Verifier’, however I just resorted to reinstalling Windows. All of my issues seem to be caused by the program ‘Duo Stream’, which corrupted some system files and enabled this verifier. Thank you