My game should be up for all users 9+ currently. It has a mild age rating, ive passed 500 engaged users, ive paid the fee, and did the face ID as well. There is currently no marked problems in my creator hub. For me, the game page is up and available. But when another user checks it, it says “content unavailable”.
Recently, my game was flagged by the moderation system for “realistic depictions of blood”. I quickly removed all things i thought would be counted as realistic, published it, and redid the content maturity questionnaire. For about a day or two my game was put in “pending evaluation” and was set to 16+, then finally about yesterday (2026 07 15) it said it was good to go. What is happening?
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is this why my game is currently unplayable???
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@Roblox LOOK INTO THIS THIS IS WHY Toolbox Model Sandbox IS CURRENTLY UNPLAYABLE
The content maturity questionnaire changes visibility based on age ratings. If you just updated it yesterday, the global CDN and various caches probably haven’t propagated the new availability to all users yet.
its been a couple days since it was updated
are you saying this will most likely resolve by itself?
If it has been several days and you are still seeing “content unavailable,” then it is likely not a cache issue anymore. Check if there are any pending moderation reviews or if the game’s permissions/privacy settings were accidentally changed during the questionnaire update.
The screenshots do not show anything helpful here. If it has been nearly three days and you are still getting that error on other accounts, check your game’s permissions in the Creator Hub to ensure it is actually set to Public.
It currently is public, and its still not up. do i go to support about this?
In the URL it also states “title unavailable”
Same thing also happened to my game yesterday, failed the questionnaire once, did what they asked, then a month later failed it again for another reason, and on the second time they immediately took the game down and no one could play. I’ve made all the changes but no response yet, messaged support and an ai replied with a link to the questionnaire info page which gave no help. very frustrating because the moderation notes they made I didn’t agree with, and if are true the second one should have been said in the first note instead of a month later.
Man that sucks, let me know if you ever get this resolved.
@Roblox needs to fix this, its so confusing
Have you had any luck with this? my game’s still down