Back in October 2025, my account was terminated for an enforcement ban. My account was the only one terminated in my household, along with no infraction on accounts connected to my email.
Here is a screenshot of the first ban from October 2025:
When I found out my account “sammikyu” was terminated, I instantly went to support to appeal my ban. It took more than two weeks for them to respond to my appeal ticket before I decided to create another one, which was instantly rejected. Despite doing appeal after appeal after appeal, there was little to no information provided to me for my account, and the same formatted messages. My ban was later reversed after 21 days, with no issues accessing my account and using DevEx services.
Later on March 12, 2026, I was terminated again for the same reason, but this time they added the first two characters of the account linked to me.
I am now back to the beginning with Roblox support and unable to comprehend how this could have happened, with my only account being the only one having an infraction. It took about six days for my first ticket to be reviewed. I would even provide them with screenshots and ticket numbers that would prove the penalty being removed back in October, so they can investigate further. Instead, it was the same formatted messages I’ve been getting from the first termination.
I have been trying to reach out to Roblox support to have somebody review my case within the window. I have about 10 days left. This information should help further prove my point on how Roblox support should be improved.
[0] How do you feel about Roblox support?
I find it stressful because it feels like I can never have a voice about my situation, leading to instant rejections in a matter of minutes. There is also little to no indication that what I have provided has been read, leading to no clarity or proper follow-ups. In the past, I’ve had no issue with support, and they were always helpful when needed, like when I got hacked, had unauthorized charges, and needed general support. The general interactions felt human, and they reassured me that they were here to assist me, but that is not the case now.
[1] The Appeal Window
Roblox has a 30-day appeal window for users to contact support, unless you are in the EU. From what I have stated before:
[1] October Appeal
It took more than two weeks for them to respond to my appeal ticket before I decided to create another one, which was instantly rejected.
[2] March Appeal
It took about six days for my first ticket to be reviewed.
It is very clear to contact Roblox support within that time frame, seeing how the time frame to which they could respond could be in a matter of hours, days, or even weeks! I understand how large a platform Roblox is, so there could be a high volume of tickets, especially during or after a ban wave. My suggestion is to increase the appeal window to be just like the EU users. This is to prevent these situations where users are unable to receive proper support, especially since we have no control over how long it would take. Users deserve to have a meaningful review within their window.
[2] The Formatted Messages
My biggest complaint from the first termination was the lack of clarity, and that is due to how Roblox uses templates, which have improper spacing. I remember before somebody mentioned privacy issues, but there should definitely be more clarity and meaningful support messages for users. It was absolutely a nice touch-up that we are able to see the first two characters of a username, and now users can pinpoint what account led to their termination. Unfortunately, I can not do the same.
Asking questions and providing more information is instantly shut down.
We’re sorry but we’re unable to provide you with any further information or response regarding this inquiry. We encourage you to review the previous information sent to you as we have provided you with all that we can at this time. However, if you need further assistance with a different matter, please don’t hesitate to let us know.
It is difficult to be assisted further if my messages were not being properly read in the first place. If only there were more human responses when I ask a question instead of being ghosted altogether.
[3] The Infinite Loop
The loop is the continuous rejection that happens with Roblox support without having a human response, since it is AI-driven. Every time you contact support and get rejected, you are caught in this loop of the same rejected responses. Why are users stuck in this loop in the first place? This is because, from what I would assume, there is a check to ensure the moderation inflicted on the user was positive, nothing further than that.
Here are some examples:
- This user has a terminated account linked to them; therefore, they should be terminated.
This does not take into account shared devices, satisfactory moderation history, and multiple household members.
- Two users are chatting about some topic. One user ends up banned for a couple of days, with a segment of their chat history pulled up.
The user could have used slang or made a joke that could have been poorly understood, that lead to this temporary ban. An AI can not fully grasp these types of things.
- A user is suddenly temporarily banned for an asset that abides by Roblox standards, but it is flagged as inappropriate. Let’s say it is a 2D piece of clothing, a pink sparkly dress.
It could have been marked as an inappropriate piece of clothing rather than understanding it is just a cute dress. We can even go as far as to say it believes there is illegible text when it is just sparkles.
This now leads us to a point that many users have complaints about.
[4] Human Moderation
AI can not fully understand the context of a situation, which is why I believe human review is necessary. In general, we have seen users getting banned for having Roblox-owned assets in their experiences and getting stuck in the rejection loop until Roblox Staff have confirmed this is a problem.
If a human can provide context, how do we expect an AI to fully understand it when it is already sending messages that reject our statement?
I believe users should have the chance to have their case reviewed, especially about a termination, by a moderator, where context would be needed.
[5] Account Moderation
I have mentioned before about shared households, devices, and networks that could have potentially been the reason for terminations. It is unfair that active users on the platform are hit with terminations despite having a “satisfactory” moderation history within the past 90 days or more. An enforcement ban does not just terminate users based on their hardware or IP, but why are more than one user affected when they are not officially linked through email? It is very confusing, and it goes back to needing a human moderator.
Although it is not a bulletproof solution, it could be helpful:
- A user’s moderation history should be reviewed for similar behaviors that lead to the “main” account being terminated, along with the activity.
This could be helpful for accounts that are active and are not flagged for suspicious activity, which should otherwise deem them as enforcement-banned.
- Accounts flagged to be potentially moderated could receive a warning or temporary ban to notify them of behavior associated with the account.
This could potentially do more harm than good since users could maliciously use this as a way of understanding a bypass of the system.
[6] The Obvious
It is very clear there are flaws in the system, and instead of me crying and complaining, feedback is needed. Even if the system does not change and ban waves continue to occur, continuing to improve the moderation and support system will make it less stressful on the user’s end.
Something that I saw on r/ROBLOXBANS was a post by somebody who got their appeal accepted for an enforcement ban by just sending an emoji. Although I can not confirm this happened because it is the internet, it is still something to bring up.
r/ROBLOXBANS - Alt Account Unbanned In Less Than An Hour For Love Emoji Appeal
I wanted to also add the “Moderator note” for bans. It explicitly states:
If the two accounts shouldn’t be linked to each other, send an appeal using this account from Violations & Appeals
I have stated numerous times that the accounts should not be linked, but it sends you back to my previous points about the loop and lack of response clarity.
— Conclusion —
Now, this is easier said than done. There could absolutely still be AI moderation, but I am hoping Roblox will continue improving its systems to allow more users to have a fair chance of appealing. We have seen some pretty interesting changes based on community feedback, and it doesn’t ever hurt to add to it. I completely understand that the DevForum is not the place to complain about a ban, but people do a good job of highlighting what is happening.
