I recently got some items deleted on my account falsely for intellectual property violation, these are false. I sent an email to Roblox on my other account and they said, “Thank you for reaching out to us. This is to confirm that we have received your request and we are in the process of reviewing it. We will follow up with you once our reviews are completed or if we have additional questions.” This was May 30th, and today weeks after they said that I still have a strike applied to my account and none other emails giving me updates on anything.
When you emailed them, had you submitted a counter-notice?
If so, are you sure you included all the required information in the counter-notice?
Also, did you send your email to the correct address: copyright_agent@roblox.com?
Can you provide the affected place ID or asset ID?
Have you tried following up on the support ticket where they said they were reviewing the case by replying to the same email?
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Yes, I did.
Yes, otherwise they would have told me.
Yes.
Sure, 17185097833.
Yes, I just sent one an hour ago.
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it was not a false DMCA. Recently roblox started sending strikes on items that use their trademarks.
In your case, your item used the word ,Dominus’’ which belongs to roblox.
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Even with it being trademark infringement on some items, it doesn’t explain why hundreds of other items got deleted without containing the word “Dominus” in them.
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Also, Roblox uses different wording in the moderation messages when you compare copyright and trademark. They are NOT the same thing.
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Who did you receive the DMCA strike from? It should say the company that sent the request
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I got the DMCA strike from Roblox.
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if roblox themselves are DMCAing you it makes sense they wouldn’t accept a counter request, they own the platform.
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They should at least be responding with the denial, instead of flat ghosting it.
In this situation, whether OP is in the right or wrong for the original claim, Roblox is still screwing up and (if you wanna add a bit of dramatic hyperbole) potentially breaking the law by ignoring counterclaims.
I can vouch for OP saying that counterclaims are ignored/ghosted. I’ve had to do counterclaims in the past a handful of years ago and not a single one got a response (well, a couple did however despite contacting copyright_agent they ended up getting an automated support team response/they were shoved into the wrong category)
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Definitely not breaking the law, their platform their rules, they can remove something for literally any reason they like.
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It’s literally my right to do a counter-claim and they are legally required to accept it or file a lawsuit against me.
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It definitely is breaking the law by ignoring counter-claims. The copyright agents have to respond within a certain timeframe when you request a DMCA and when you do counter-claims.
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It doesn’t really seem legally or ethically acceptable for Roblox to remove the type of assets you mentioned in your report through their DMCA system or DMCA-based mechanisms (like Rights Manager), and then ignore your counter-notice — assuming they’re treating the situation as a DMCA procedure.
Since the issue occurred within their own platform, it could’ve just been handled as a policy violation or something internal — and that would’ve been completely fine. In that case, it would’ve stayed an internal platform issue (though they’d still be saying you infringed their IP). But here, the moderator note even mentions that you can submit a counter-notice, so I’m pretty sure the action they’ve taken is being treated as a DMCA case, which is kind of messed up — because they should not be ignoring your counter-notice under that framework.
That said, I also think the concept of “review” here might be misunderstood.
A DMCA counter-notice review can take 10 to 14 business days, unless the party who issued the DMCA (in this case, Roblox themselves) informs the platform that they’ve taken legal action — in which case, of course, the timeframe can extend significantly, as you’d expect. So it’s expected behavior for the case to remain under review for the full 10–14 days, because during that time they’re basically waiting to see whether the other party takes legal action. And only then will the content be restored.
Since, according to what you explained, it’s been well over the full two-week period with no response from them — then yeah, it’s either that Roblox has actually filed a lawsuit against you, or, you know, they’re just doing what they always do: bypassing legal procedures as usual…
I’d still suggest double-checking your inbox though, just in case… 
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I literally check all of my emails and inboxes, but I’ll be sure to check them again once I’m unbanned. Thanks for your informational response and I’ll get back to you when I have an update. I recently just sent in another 2 counter-notices and they said they were reviewing it like always. Also, even if they file a lawsuit, I don’t think they have sufficient evidence that my content is theirs because it doesn’t include assets Roblox made or anything close.
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True, however OP is saying this isn’t an outright removal (which would be simple and to the point) but instead a DMCA takedown (a legal move people make when they claim their copyright is being infringed)
It’s a difference between Roblox claiming someone is breaking the rules (something they can handle on the spot and isn’t necessarily contestable - what you’re thinking of) and breaking the law (something that by default can be contested, in this case through a DMCA counter-notice/counter-claim)
DMCA takedowns also hold harsher penalties on an account (literally 3 strikes and you’re permanently banned, with Roblox going out of their way to lie to your face if you try and do a legitimate appeal. Ask me how I know.)
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You know what makes this situation even more interesting? When they respond weeks later with a message saying they get to choose how the law works.
Roblox is not legally permitted to unilaterally reject a counter-notice based on its own judgment. The law does not allow a platform to determine whether a removal was “appropriate” after a valid counter has been filed. At that point, the only legal path to maintain the removal is a court order initiated by the claimant. If that does not happen within the required time frame, the content must be reinstated, and any associated penalties (such as account strikes) must be removed.
Image shows the response I got from Roblox
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Keep in mind, this is a DMCA counter support ticket and not a normal moderation one!
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I think this is a very interesting topic. I don’t know what Roblox DMCA agents are told to do as their job, but I’m very frustrated with them only responding when I threatened with arbitration for them not follow DMCA procedure by ignoring my emails. Any Roblox Staff reading this: if you could contact me and figure out this situation then I won’t have to worry about the legal repercussions and going through with arbitration. And AS I SPEAK, I have just received another IP violation for assets that aren’t Roblox’s and now have a strike on one of my accounts. I’m not making this up.
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Disclaimer:
I am not a lawyer. This is for informational purposes only and does not constitute legal advice. Consult a qualified attorney for legal counsel.
According to 17 U.S.C. § 512(g)(2)(C) of the DMCA, upon receipt of a valid counter notification from the subscriber, the service provider (Roblox) must restore the removed or disabled content within 10 to 14 business days, unless the copyright claimant or complainant has filed a court action seeking to restrain the alleged infringing activity:
(g)(2)(C) replaces the removed material and ceases disabling access to it not less than 10, nor more than 14, business days following receipt of the counter notice, unless its designated agent first receives notice from the person who submitted the notification under subsection (c)(1)(C) that such person has filed an action seeking a court order to restrain the subscriber from engaging in infringing activity relating to the material on the service provider’s system or network.
If Roblox fails to restore the content after receiving a valid counter notice, and no court order restrains them, they may lose their safe harbor protections under the DMCA and become liable for wrongful removal of content.
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