Roblox Not Responding crashes on all games

Bug Reports Engine Bugs
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CPU

Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz

Base speed:	3,50 GHz
Sockets:	1
Cores:	4
Logical processors:	8
Virtualization:	Enabled
L1 cache:	256 KB
L2 cache:	1,0 MB
L3 cache:	8,0 MB

Memory

32,0 GB DDR3

Speed:	1600 MHz
Slots used:	4 of 4
Form factor:	DIMM
Hardware reserved:	128 MB

GPU 0

Intel(R) HD Graphics 4600

Driver version:	20.19.15.5171
Driver date:	04/11/2020
DirectX version:	12 (FL 11.1)
Physical location:	PCI bus 0, device 2, function 0

This bug happens way more often in Forsaken, I have tried various fixes but nothing seemed to work, reinstalling roblox and restarting does seem to help as the crash is delayed after restarts, after that it seems to crash after ~10 minutes of gameplay (sometimes way sooner)

This first happened in Forsaken 3 days ago, everything seemed normal… but then my roblox crashed, and rejoined, then after some time, crashed again, again, again, and so on… As far as I know Forsaken has a 100% chance of me eventually crashing.

The crash is sudden, there’s not really a sign that it’ll shortly crash. It just freezes, and does the Not Responding hang

I don’t think its exclusive to Forsaken since I have not seen a single report in the discord/the internet of someone else’s roblox crashing consistently. Plus there are other reports of crashes in other games, but marked as fixed.

Oh btw by “crash”, I’m referring to the “Not Responding” hang type of crash.

The freezes seems to be from the GHUB software, as it didn’t happen at all before I switched mice and installed the software

Additional Details: The crash seems to be tied to the player activity, when I afk for half an hour, it doesn’t crash, just kicked due to inactivity, and the app is still fine.
Games this happened on: Tower Defense Simulator, SCP Roleplay, Forsaken, Blood Debt, Dead Rails, Grow A Garden, Plane Crazy

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A private message is associated with this bug report

9 Likes
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I’ve just did some more digging and it seems like this is related to:
https://answers.microsoft.com/en-us/windows/forum/all/windows-11-performance-install-integrity-checklist/9bada08d-0446-4b0f-b9a2-8382a6c90941

I did a sfc /scannow and it did found corrupt files. I’ll be testing if the crash still happens now… nope
image

4 Likes
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It also does this on Blood Debt. I sent the log in the PM

2 Likes
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Intel GPU really went crazy :sob: Microsoft doesn’t care the intel GPU. :confused:

1 Like
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it seems to be related to memory, it also happened in Dead Rails and Tower Defense Simulator

1 Like
6

Hello,

Thank you for this bug report!

We need additional debugging information to determine the source of the hang. Can you please follow these instructions to gather a minidump when the application begins to hang?

  1. Download and install ProcDump: ProcDump - Sysinternals | Microsoft Learn
  2. Create a folder to store the dumps, e.g. C:\dumps.
  3. Open an elevated command prompt where you extracted procdump and run this command: procdump -h -i C:\dumps (replace the path at the end if you created the folder elsewhere).
  4. Click “yes” if any prompts appear.
  5. Run Roblox Player again and reproduce the behavior. It will automatically create a minidump file in the location you specified.
  6. Compress the minidump from the timestamp when you noticed the behavior, and attach it to the private message associated with this bug report.

Thank you!

5 Likes
12

This is happening to me too on MacOS.

2 Likes
13

Are you using GHUB? I think the software is the one causing my freezes, as before I switched mice and installed GHUB, the freezes didn’t occur at all. I’ll try to narrow this down further

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update: I ended GHUB processes through task manager, it didn’t really do anything so maybe it’s not? or maybe It’s the logitech lamparray service? since the google results mentions rgb software
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update 2: so far, after stopping the lamparray service, no freezes. i’ll still need to confirm this further because i only tested for 15 minutes

update 3: nope, it doesnt fix it, even after uninstall and restarting

1 Like
14

Known issues with Intel iGPUs. I own 4th gen intels at home and most of them crashes. Those iGPU are notorious for hangs/crashes.

Your better option is to use a dedicated graphics card. Unless Roblox has a proper fix

3 Likes
15

Yeah I thought it was the Intel CPU that was at fault, since searches concluded hangs and freezes could be a sign of a fried CPU, but that seems unlikely here.

I do hope they have a proper fix for this, it’s been getting worse lately, it was just forsaken. But now it’s getting to most the games I’ve played

3 Likes
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I am not using GHUB, however these crashes only occur to me on whenever I use a machine with earlier versions of MacOS Sequoia.

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Hello, this unfortunately appears to be a crash in the Intel graphics driver. Have you tried a different version of the driver?

1 Like
18

Wow! Love how you are researching and actually trying to fix the problem! For me it was a current windows update that broke Roblox for many PC users with no specific specs. I have ended up changing my version and fixed the issue, could you provide your current windows version?

2 Likes
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Intel iGPUs are not known for crashing. None of my intel iGPU devices crash.

1 Like
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My graphics driver is on version 20.19.15.5171. Here’s some more details provided by Intel Driver & Support Assistant (I don’t see any driver updates prompts)

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Below is the latest update installation on the graphics driver

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image1161Ă—272 20.4 KB

1 Like
21

It’s running 23H2. It didn’t find updates

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image1035Ă—117 8.29 KB

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What if you set all your graphics quality to 1? (Escape → Settings → Graphics Mode (Manual), then Graphics Quality (1 bar).

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I already tried doing that, it seems to have no effect; it still freezes and hangs whatsoever. I also tried disabling all the newer settings (VR, Haptics, etc…) and it still didn’t do anything

By the way, the reason I emphasized Forsaken so much in the original post, is because for whatever reason, it’s the game that is most prone to the hangs. I can play other games just fine even at max graphics quality for hours on end

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i can’t remember if it was 23 or 24 but it broke windows for a lot of users. what ended up (accidentally) fixing mine was reinstalling windows which is a hassle but it might be worth it

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Not all Intel iGPU are affected, since I own a lot of 4th gen intels it does crash, this was to help/confirm the theory for OP’s post. I never did extensive tests for older gen intels or newer