Hello, a couple of months ago, I paid 100k robux for the expedited review for my game regarding Roblox Select. However, only a few weeks after I paid the 100k, I set the game to private because it had flopped. I reached out to support about how I only received 50k back instead of the full 100k on 9/14/25, and you guys got back to me saying I need to report a bug here and explicitly state I would like the remaining 50k released.
So, I do not wish to maintain Roblox Kids or Select eligibility because the game is permanently archived/private, and I request a manual override to release the remaining 50k deposit.
Looking at your email, I believe ROBLOX support misdiagnosed your exact issue, I am having the same issue and my game is not private, with 250+ HEP.
The exact basis of this issue relies on how ROBLOX changed the 100K expedited review amount to now 50K, therefore they refunded developers just to charge them the new 50K, which reset the refund timer.
So, we can conclude with ROBLOX’s decision to refund developers and immediately charge them again for the expedited review created this issue.
User pays for expedited review (at that time it is 100K)
User is given a 90 day refund period that applied to when the first 100K went through.
ROBLOX changes the price from 100K to 50K
Yesterday, ROBLOX refunds all users for the entire 100K, then immediately charges 50K.
ROBLOX’s backend treats this new automated charge as a brand new purchase therefore it reset the 90 day window of the expedited review, leaving user funds locked now over more than the initial 90 day period.
ROBLOX should have kept this in mind before they refunded everyone, but someone forgot about the 90 day timer resetting and got the go ahead to do it anyway.
have your 3 months already been up? because for me I havent been able to request a refund yet, but I still have until the 29th until my 3 months are up
