Roblox Studio crashes when importing assets from toolbox

Bug Reports Studio Bugs
,
1

Everytime I try to import a model from Roblox Studio using the new toolbox, it either freezes for a long time or crashes completely. I noticed that this happens more frequently when i try to import R6 rigs (or any kind of mesh) from it. This issue was not happening with the old toolbox system.

This usually only happens when I import an asset for the first time in a session and after that it seems to import fine.

Computer Specs
Athlon 3000G with Radeon Vega Graphics, 3.71 GHz
8GB RAM space (5.92GB usable)
Windows 10 Pro (build 19045.6093), 64 bit

Beta Features
Acoustic Simulation
Assistant Mesh Generation
Dragger QoL Improvements
Haptic Effects
Input Action System
Live Animation Creator
New Luau type solver
UI Styling
UIDragDetectors

Reproduction Video:

Expected behavior

Selected asset should get imported normally without freezing Studio.

1 Like
2

Hi @ChronoUpfor,

  1. Does this bug happen with other assets? Like Neutral Spawn Location?
  2. Does this bug happen when you click to insert the asset instead?
3

Hi @ChronoUpfor,

Some users have reported performance issues with https://create.roblox.com/store/asset/11713948927/Live-Mirror. Just to double check - if you have this plugin installed, can you try uninstalling it and seeing if this issue persists?

4

1: It happens with every asset that I try importing. However, smaller assets just freeze Studio instead of crashing it completely.
2: Yes, it does. Neither dragging or clicking works.

5

Nope still crashes

I believe that’s due to how the importing API could be working? I assume that it’s fetched every time you actually import a model since you don’t want to fetch it when you don’t use the toolbox

6

Hi Chrono, do you mind DM’ing me your studio logs for a session this happens in? We’re trying to reproduce this issue.

We’ve also turned on some extra logging for your user; if you update Studio we should be able to see it on our side.

Thanks,
StickOmega1

7

I’ve been trying to cause it for a while now, but it seems to be stubborn and doesn’t want to crash Studio anymore. Sure, it does freeze it for a little bit but I assume that’s normal behavior because my setup needs an upgrade.

I sincerely apologize for the inconvenience.

1 Like
8

Hey Chrono,

Glad your issue was resolved! I suspect restarting after uninstalling the plugin may have fixed it, but please let us know if you continue to see these issues or are experiencing other crashes.

Thanks,
StickOmega

1 Like