I really need help with my account situation. I submitted a request to Roblox Support asking them to disable the Authenticator on my account (I used the Gmail linked to my stolen account). But all I keep getting back is the same response: “Insufficient information to verify account ownership.”
Honestly, what more can I even show? My account was ID-verified, so I sent them my government ID (front and back) and even a photo of me holding it. I also attached purchase receipts from 2022, told them the Gmail that’s linked to the account, and explained that I still have the account password but I can’t access the authenticator anymore.
On top of that, my phone number is verified on the account, and there has been absolutely no activity on it since I was locked out. The funniest (and saddest) part is: I’m writing this exact message from the account I can’t log into.
Also, about 3 years ago, I lost my phone in the sea and had to request Support to disable my Authenticator back then. They closed it immediately without asking for extra information on the same Gmail, for the same account. So I really don’t understand why they’re now saying otherwise.
This is really frustrating, and I don’t know what else I’m supposed to provide. Can an actual Roblox admin please step in and help me with this?