Roblox Support Ghosts Tickets For 14 Days Straight

[MaskCreations (anna)]

Our experience was apparently removed due to new policies that do not even remotely apply to our game:

Strengthening Our Safety Policies and Tools

[Update] May 12, 2026 [Update] August 16, 2025 [Update] August 15, 2025 Hi Creators, Following recent feedback regarding inappropriate user behavior on Roblox, we’re sharing updates on how we plan to address these situations. We want to emphasize that our Community Standards apply everywhere to all content and user behavior, and we are actively building the technology to stop policy violations at the source. While these situations represent a small minority of interactions and content on …

We’ve submitted multiple critical appeal tickets to Roblox Support, and have not received a single response (absolutely 0 activity) on our tickets for TWO entire weeks. Creators like us are losing their main source of income due to this. I request urgent attention.

Ticket IDs: 137144236, 137144170, 137110747

Expected behavior

Roblox Support does not ignore tickets for weeks on end. I cannot believe this is the treatment hard-working developers get from a multi billion dollar corporation.

A private message is associated with this bug report

[pumpkinDino321]

Thanks for your report. We’re aware that certain categories of appeals take longer than others, and are working on streamlining our appeal processes to decrease turnaround times. Thanks for your patience.

[MaskCreations (anna)]

Thanks for the reassurance! Sorry I didn’t get around to updating this report, but the issue was resolved a week or two after reporting.