Roblox Support templates contain broken links

Hello!

I believe this wasn’t reported yet so im gonna open a new bug report for this. Recently i noticed alot of templates agents use are completely outdated and use broken links. As a example, when you contact roblox about forgetting your password, they sometimes answer with this email:

However, the “How do I Add or Remove a PIN” link is broken likely because it no longer exists and they redirect you to the home page. Broken link: https://en.help.roblox.com/hc/en-us/articles/360031680051


Additionally, a template response you get from the appeals team also contains a broken link:

The broken link is: https://en.help.roblox.com/hc/en-us/articles/360000272703-Appeal-Your-Content-Moderation

Which just gives a error:

I believe the article got deleted as it got merged together in the other link:


If you know any other outdated templates then maybe you can share them here!

Expected behavior

I expect the templates to not contain broken links

1 Like

Recently, I received this kind of response for a request I sent not even a day ago (they’re saying the response might be delayed due to “increased demand,” but in reality, the average ticket response time is around a week — so this kind of “special treatment” feels a bit weird :skull_and_crossbones::pray:)

The Help Center link in the automated reply doesn’t lead to a valid page — both of the links I highlighted direct to the same URL: https://en.help.roblox.com/www.roblox.com/help

Also, not to mention, I sent this request specifically to the email address for DSA-related issues. There’s no way that any article in the Help Center is going to resolve the issue. :face_vomiting::wilted_flower::v:t2: