Robux Charged Multiple Times for Failed Video Thumbnail Uploads

Bug Reports Creator Hub (create.roblox.com) Bugs
1

When uploading a video thumbnail for the experience where I’m hired as a developer, the website shows “Unknown Error, please try again later.” Despiste the failure, 500 Robux is charged on every attempt, and no records appear on the My Transactions page.

Steps to reproduce:

  1. Go to Creator Dashboard > Experiences > [Select Experience] > Thumbnails.
  2. Choose Video Thumbnail and paste a YouTube video link.
  3. Click Submit (the UI indicates a 500 Robux fee)
  4. Error message appears.

Result: 500 Robux is charged for each attempt

Link I used: https://www.youtube.com/watch?v=a_Wl-21Br9w

My Transaction page right after the bug:

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image1920×1019 68.9 KB

Expected behavior

The video thumbnail should upload successfully or the submission should be blocked with a clear, actionable error without charging Robux.

If a charge occurs, a transaction record should appear in My Transactions page.

Page URL: https://create.roblox.com/dashboard/creations/experiences/3924132405/places/10871472521/thumbnails

2 Likes
2

bump. I am also experiencing this issue.

Link I used: https://www.youtube.com/watch?v=uxdVo9htEzo

What I got:

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image592×347 31.2 KB

Transaction Log immediately after:

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image517×272 20.3 KB

tried it 3 times. all 3 times it took robux from my account with no trace of it in the log.

1 Like
3

Related:

2 Likes
4

Hi @1NoFree,

Thank you for reporting. This is a duplicate of another report and I just posted a response there: Bought video thumbnail, paid 500 robux twice, got no video thumbnail. - #3 by BobaMuncher

I will be closing this report as a duplicate, please follow the other thread for updates.