Ronald’s Group — General Handbook
Last Updated: August 16, 2025
What’s Ronald’s?
Ronald’s is Laius Entertainment’s educational experience bringing players an engaging, interactive fast-food world where you can roleplay as customers, cooks, cashiers, janitors, or managers. Ronald’s Restaurant isn’t just a game — it’s a full-on experience where you manage a team, host shifts, train staff, and build leadership and teamwork skills. Every staff position is free to unlock through dedication, even management roles, making hard work actually pay off.
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Frequently Asked Questions (FAQ)
How do I become an employee?
To become part of the team, join the Ronalds group, and complete the quiz in the application centre. Passing the quiz means you’re officially a crew member.
Can I purchase a rank?
Yes! You can buy ranks through the gamepass store to unlock higher staff roles instantly—no application needed.
How do I get promoted?
Get involved by participating in shift or training sessions, earn points, or purchase a rank. Consistent activity and professionalism can get you noticed by higher-ranked staff who may promote you.
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Our Rank Structure
Crew (Low Ranks):
- Trainee - This is the lowest rank of all staff. They are responsible for taking
orders or acting as cashiers. They can participate in shifts, but can only be
promoted through training sessions. - Crew Member, Junior Crew Member, Senior Crew Member - They have slightly more
responsibility than a Trainee. They can be promoted in shifts and trainings. - Kitchen Leader - The last rank of the LR team. They have a more focused role in
managing the kitchen and cashiers.
Management (Middle Ranks):
- Staff Assistant – The entry-level management. They can’t host shifts or trainings, but they can assist and help wherever needed.
- Shift Supervisor – The second management rank. They can co-host and supervise shifts.
- Shift Manager – Can host shifts and is responsible for organizing and managing them.
- Restaurant Supervisor – Can co-host training sessions. They help oversee trainings (if assigned) and the restaurant in general, ensuring everything runs smoothly.
- Restaurant Manager – Can host training sessions. They’re in charge of maintaining the restaurant and ensuring trainings run properly (if they have that role).
- General Manager – The highest management rank. They oversee the overall operation of the restaurant.
Disclaimer:
To host shift or training sessions, you must have access to our communication server and properly claim the session beforehand. For training sessions, either supervision from directors or a valid session certificate is required. For shift sessions, either supervision from anyone with a certificate or a valid session certificate is required.
Directors (High Ranks):
- Intern Director – They are in a trial period within a department, holding more authority and responsibility.
- Junior & Senior Director – They work within both the department and the restaurant, supervising the MRs.
Leadership:
- Vice President & Senior Vice President – They oversee departments and form part of the top leadership team.
- President – Provides overall direction for Ronald’s, ensuring effective coordination and smooth operation across the group.
- Ronald’s Founder – NuQi, the Founder of Ronald’s, holding the highest level of authority.
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Map Overview
The map is divided into different areas, starting with RoCafe. Here, you’ll find a variety of pastries such as vanilla biscuits, muffins, and delicious milkshakes.
There is also a Self-Service Kiosk Area, where customers can place their order themselves using self-service screens—quick, easy, and no need to wait in line at the counter.
The third area is the Ordering and Kitchen Area. At the ordering station, customers can place and review their orders. In the kitchen, crew is responsible for preparing each order accurately and efficiently.
Next is the Drive-Thru, which offers two lanes. In Lane 1, customers place their order by speaking directly to a crew member. In Lane 2, customers place their order using a kiosk, then proceed to the window to pay and pick up their order.
Finally, there’s the Briefing Room, where all shift sessions are organized and managed.
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Rules & Expectations
By participating in Ronald’s Group, all members agree to adhere to the following guidelines to maintain a safe, respectful, and enjoyable environment for everyone:
- Respect Others: Treat all members with courtesy and kindness. Harassment, bullying, or any form of discrimination will not be tolerated.
- No Trolling or Disruptive Behavior: Maintain constructive and positive interactions. Avoid behavior that disrupts or provokes others.
- No Exploiting or Cheating: Use the platform fairly. Exploiting bugs, glitches, or unauthorized modifications is prohibited.
- Keep Content Appropriate: Avoid hate speech, profanity, and aggressive language.
- No Spamming or Unauthorized Promotions: Refrain from flooding chats or posting advertisements without permission.
- Protect Privacy: Do not share personal or sensitive information of yourself or others.
- Compliance with Platform Rules: Follow the terms and conditions of the ROBLOX platform and any related services.
- Report Violations: Members are encouraged to report any breaches of these rules to our team.
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Crew Team
The Crew (Low Ranks) team has multiple roles, including cashier duties and preparing orders. Advancing in ranks requires attending shift and training sessions, with promotions granted based on effort.
Crew Rules
The rules for Crew are the same as for other members, with a few additional guidelines:
- Respect customers – Never insult or disrespect them.
- Listen to higher ranks – Always follow the instructions of management and higher-ranked staff.
- Respect the higher-ups – They are spending their time training you, so be respectful during shift and training sessions.
- Stay organized – Help all customers without exception or discrimination.
- No promotion hints – Never hint or ask for a promotion.
- Handle bad actors properly – If you encounter a bad actor, notify a management member rather than trying to deal with it on your own.
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How to Prepare Orders
Use the following commands:
/claim (order number) – Claims the order to prepare.
Example: /claim 248 – You’re now responsible for preparing order #248.
/complete (order number) – Marks the order as complete for handoff to the customer.
Example: /complete 248 – Order #248 is now complete and ready for pickup.
/handto (username) – Hands the food to the customer (ensure you’re holding the correct item).
Example: /handto nuqii1 – Gives the food you’re holding to player nuqii1.
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How to Get Promoted
To be promoted, attend shift or training sessions. If the host believes you’ve performed well, they may promote you. Keep in mind that promotions aren’t guaranteed, and there is a 3-day cooldown period between promotions.
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Management Team
Management Tasks
Members of the Management (Medium Ranks) team have several duties, primarily ensuring the restaurant is running smoothly and that rules are followed. Key tasks include:
- Maintaining order – Ensure no one is breaking the rules within the restaurant.
- Hosting shifts – MR members host shift sessions to help with the flow of the restaurant and improve efficiency.
- Handling issues – Address bad actors and any irregularities in the main game.
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Shift Sessions
- Hosting: Shift sessions can be hosted by Shift Managers or higher, and co-hosted by Shift Supervisors or higher.
- Claiming Shift Sessions: All shifts must be properly claimed in our system before hosting. Access to our communication server is required to complete this process, and you must follow the official shift session guide.
- Promotions During Shifts: Only Junior Crew Members, Crew Members and Senior Crew Members can be promoted during a shift.
- Promotion Requests: For every player you promote, you must submit a promotion request in our communication server.
Disclaimer: After being promoted, there is a 3-day cooldown before another promotion can occur. A Session Certificate or supervision from anyone with this certificate is required to host, co-host, or assist in shift sessions.
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Training Sessions
Hosting: Training sessions can be hosted by certified Restaurant Supervisors or higher, and co-hosted by Certified Shift Managers or higher.
- Claiming Training Sessions: All trainings must be properly claimed in our system before hosting. Access to our communication server is required to complete this process, and you must follow the official training session guide.
- Promotions During Trainings: Only Trainee, Junior Crew Members, Crew Members and Senior Crew Members can be promoted during a training.
- Promotion Requests: For every player you promote, you must submit a promotion request in our communication server.
Training Session Roles (Minimum Role Required):
- Assistant: Staff Assistant
- Trainer: Shift Supervisor
- Co-Host: Shift Manager
- Host: Restaurant Supervisor
- Ranker: General Manager
- Supervisor: Intern Corporate
Before hosting a training session, ensure you have a Trainer and a Ranker.
Training Guidelines:
- Professionalism: Maintain professionalism at all times, regardless of your role.
- Private Communication: Use private message commands or whispers when communicating with other management members to avoid leaking training material.
- Double-Check Messages: Ensure your messages are clear and correct before sending them publicly.
Disclaimer: A Session Certificate or supervision from a Director is required to host, co-host, train, or assist in training sessions.
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No Authority Abuse
Commands should be used effectively and responsibly, with no abuse allowed. No authority abuse or power abuse is tolerated under any circumstances. Respect your role and use your permissions fairly—any misuse will result in termination for admin abuse.