Sales are giving 0 robux!

[iluzyan (Zyan)]

I’ve been getting ripped off for a few days now, and I just haven’t received anything from my Obby!

Since 07/14 my obby started with this 0 robux bug, even though I haven’t changed any of the prices! And I only realized it now because I updated it and I’m sponsoring, and I was amazed lost 1,098 robux!

As you can see, sales are being counted in the devproduct analytics, but in the group funds, they appear as 0 Robux! And when players log in to the game, they’re reporting that they’re able to make purchases normally, so it’s definitely a platform bug!

(Remembering that I updated yesterday and removed some products, so the prices and products that are now are different, but the error remained the same since it started before I updated.)

Game: Escape Youtube Parkour Obby - Roblox
Group: Bombastik Corp. - Roblox

Expected behavior

After investigating, could you please also include give me the robux I lost from sales? There were some today that weren’t counted in the product chart yet.

[nguooo4]

Hi @iluzyan,

We’ve reviewed the sales for this group/game and this is intended behavior. There are recurring payouts setup for this group, so the sale earnings for this experience are being paid out directly based on those splits. I’ve checked transactions history based on group payout splits and can confirm this is correct and you aren’t missing out on any robux.

Feel free to review your payout splits at https://create.roblox.com/dashboard/group/payouts.

[iluzyan (Zyan)]

Oh ok! Imma change it again, so when I put recurring payout for a acc, these robux are showing pending on profile right? Thanks @nguooo4 !!