Hello, just wanted to make another bug report since the other one was quite confusing. So when i try to log into my account with the correct username and password, a security notification appears. It is forcing me to put the verified email or phone number to reset the password. I sadly don’t have an phone number linked to the account. I remember having an email though. I tried contacting support several times and they keep rejecting me- support should help people.
Devices the bug appeared on:
Samsung galaxy tab 2016
iPhone XR
Username: olga901
Expected behavior
Security notification to be removed and i can access the account as normal without any pop up
For your security, we have disabled username/password login on your account and you must verify your identify through recovery. Usually this means we suspect someone other than you has access to your password.
If you have an email on your account, you can go through our self-serve recovery flow to recover your account. Unfortunately, if you no longer have access to that email or do not remember your email, you will not be able to access your account.
Of course, you are always welcome to create a new account. We sincerely apologize for the inconvience.
Hello, i have email linked to the account and the code isn’t sending. Having issues with support. Nobody was trying to log into my account other than me myself. I tried contacting support and they keep rejecting me. It would be very appreciated if you can help with this.
Have you tried contacting support? If so, try contacting them again. Be sure to explain the issue as clearly as possible, and if it goes to the AI chat bot, ask to escalate it to emails.
Hello there, apologise for the late reply. I contacted roblox support and they keep sending me automated messages. Might get a staff to resolve this.
