Hello,
Sorry for posting again. I’m reposting because this issue is still unresolved and I want to clearly explain what happened.
The Security Notification appears to have randomly locked the account @Master_teo141, even though no VPN, browser extensions, new locations, or account sharing were ever used.
At the time, two Roblox accounts were linked to the same email:
One account was locked
The other account was not locked
When I attempted to reset the password using that email, Roblox only allowed the reset on the unlocked account. The locked account never appeared as an option.
After that, I changed the email on the unlocked account and tried again.
Although an email was previously attached to the locked account, no email was sent when attempting recovery through:
Security Notification recovery
One-time code login
“Forgot password”
However, when I used the same email on other Roblox accounts that were not locked, the email did arrive. This strongly suggests the issue is account-specific, not email-related.
This leads me to believe that when the Security Notification triggered, it may have removed the verified email from the locked account, making recovery impossible through normal methods.
I cannot fully confirm this because I currently have no way to log into the account on any device. The only reason I can post this is because I am still logged into the DevForum on my phone.
This account is also a child account, and after enabling the parent/guardian feature, the guardian email was removed, which further prevents recovery. The account has no Robux purchase history, so receipt-based verification is not possible.
There is no phone number attached to the account either, so SMS verification cannot be tested.
System Information
Desktop:
Windows 10
Browsers tested:
Google Chrome (PC and mobile)
Samsung Internet (mobile)
Expected behavior
When multiple accounts share the same email, I expected Roblox to:
Let me select which account to recover after clicking the reset link
Or behave similarly to one-time codes, where the account is chosen after the code is validated
Instead, the locked account appears to be completely excluded from recovery.
Request
Only Roblox staff can resolve this. I am requesting that a Roblox administrator please:
Restore the previously linked email, or
Unlock the account so the email can be re-added
I will not post private information publicly, but I can provide email details and verification privately or through Support if contacted by Roblox staff.
Thank you for taking the time to read this.
A private message is associated with this bug report