Describe the issue:
When I log in to my account, I receive a “Security Notification” prompt telling me to reset my password through the verified email address. When I input my email in the “Enter your email” section, it doesn’t show account associated with that email. The email was removed from the account
I had this issue before, here’s the post link ( Issue with “Security Notification” feature; Account Lockout & Email Removal), fortunately Devforum Staff members helped me out. Now I experience the same issue on my other email address. Contacting Customer Service and thoroughly explaining the issue with screenshots attached is pointless, the only way of fixing this issue is by making a bug report in Devforum
Steps to reproduce:
- Go to Security Notification
- Enter the email associated with the account
- Observe that the account verified with the email is lost and the email is reset
Expected behavior
- The email associated with the account shouldn’t be removed
- The “Security Notification” feature should only reset the password, not the linked email
A private message is associated with this bug report
3 Likes
This issue is marked as “Fixed”, but I still can’t log in. The same security notification pop-up
1 Like
When you click “Account Hacked > Forgot Password” on Roblox Support, it now connects you with their AI chatbot — and they’ve made some changes. It actually reverts your account back to the first verified email, which ends up solving the problem for most people. You should try that. Talking to live agents seems pretty useless at this point.
It’s clear they don’t plan to change how this works. I’ve seen a bunch of similar reports marked as “fixed,” so honestly, if there’s still a way to recover your account like this, just take it and call it a day.
The fact that emails get removed from accounts, and Roblox Support completely ignores old emails and won’t help unless you go through their AI, really feels like a push to get us to interact with their system. I’m starting to believe it’s intentional.
But if your email was linked to the account before, just use that recovery option — most people got their accounts back that way. Waiting around for further help probably won’t get you anywhere now, especially from what I’ve seen in your two reports.