Serious TeleportService Issues - Tanking CCU Every Weekend

Bug Reports Engine Bugs
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This report is in relation to our game Garden Tower Defense, which relies on TeleportService to function.

Players use Teleport Pods in the game to teleport to the Maps which contain Tower Defense Waves.

When larger games such as Grow a Garden, Steal a Brainrot etc. are updating, even up to an hour before the update TeleportService seems to completely stop working. Players are unable to load the Tower Defense Waves, sometimes this is not possible for several hours.

There are so many larger games now, that this is happening several times each week resulting in many hours of game downtime.

Any games which use TeleportService are affected by this, I am sure that this has an impact on the Analytics of these games.

This feels completely out of our control, unless anyone is aware of a workaround for this.

Expected behavior

Ideally there would be no TeleportService downtime.

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I know this doesn’t really solve your issue in the way that you expect, Roblox’s cut of our revenue is supposed to make using their services completely transparent and so you should definitely push for a fix.

…But it is a reminder that for as long as you depend on services with no access to its inner workings and the downtime is considered unacceptable, the only real control you have is by finding ways around depending on unreliable services.

Worth mentioning that the larger a server size, Roblox allocates more resources per server (More workers for Parallel Luau, more RAM), so a potential scenario could be making real good use of streaming and running a few instances of your game within the same server and offload what you can into parallel.

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Thanks for the report. We’re looking into it

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