Over the last few days, I’ve noticed that a server may freeze, preventing any other players from joining. This is detrimental as there is generally only one or two lobby servers at a time. Players will try to join the server and never load in. It has tanked the player count to close to zero twice now, and I’m not sure what the culprit is.
What I’ve tried:
Looked through my scripts to see if any malicious modules are being imported
Looked through my scripts to see if there is some kind of backdoor
Checked for errors or any issues with the scripts that could somehow cause the game to crash
So far, I’ve found absolutely nothing on my end. I did notice warnings pertaining to UnreliableRemoteEvents when I was able to join a frozen server a few days ago, which was odd because the game has zero Unreliable remote events. (image attached)
Hi, I can help you with this, but I need more information. I don’t see crashes on our end at the moment.
I see the game has two places: the lobby (124552047151574) and the VC server (107242607773153). Are the freezes affecting one of these places, or both?
When a server freezes and players never load in, do you mean they are stuck on the “joining server” screen, or can they get past that and enter the game, but some in-game script / UI doesn’t respond as expected?
Do you have videos of when this happens? Do you have the exact time and server IP address when this happened?
It’s the lobby place, I believe its only affecting that one. When I say server freeze, I mean that players are unable to join the server and are stuck at the loading screen. A few days ago, I was able to join the server but saw that it was running very slowly (extremely high average ping).
I don’t have any videos or further information, unfortunately. I suspect it may be related/similar to this recent bug here: Engine Bugs - Developer Forum | Roblox.
I shut down the server a while ago, but it was just a single server. With the game’s size, however, that was the only server players were joining, which prevented anyone from joining the game.
Thanks for following up. To be clear, we understand that this is high impact. I just wanted to clear up this detail in case we were missing other impacted servers in our analysis.
