universe id of our experience: 4864117649
ever since april 4th, a small subset of our players have been experiencing severe performance degradation. their fps drops from 240 to 40 after 10–20 seconds of joining and remains there for the rest of the session.
we have investigated this internally and tested possible causes on our end, but so far we have found no change that should have contributed to this. during this investigation, we asked one of the impacted players and found that using the roblox microsoft store launcher seems to have fixed the problem entirely.
heres the player experiencing the issue on startup
heres the player switching to the Microsoft launcher
the player’s specs:
Rtx 5060 ti
I5-14400F
32 gb ram
when using the main launcher, they’re able to fix this issue themselves by rejoining multiple times, but using the microsoft launcher directly works perfectly fine. its interesting to note that several people who are experiencing this issue are using the i5-14400F paired with a high end gpu (rtx 4000-5000 series, amd equivalents etc.)
no mobile user has reported a similar issue
Expected behavior
normally fps shouldn’t degrade after 10-20 seconds or even at all. especially to the degree that the reporter was experiencing from 240 to 40 frames until they rejoin the session. the most intriguing aspect is that switching launchers solved their issue entirely
A private message is associated with this bug report
