Smile ‘N’ Delight || Presidential Guide
Introduction
This is the OFFICIAL Guide for the Smile ‘N’ Delight Presidential Team! This guide is available to Presidential Interns and above! If this information is leaked the offender WILL be INSTANTLY terminated from Smile ‘N’ Delight and permanently blacklisted from the bistro and Pbanned in all group games! DM Rlate#0001 or andreHR001#0001 on Discord if you have any questions or concerns.
Rank Management
Presidential Interns+ have permission to promote, demote, suspend and fire individuals at any time! We advise you to use these permissions wisely as not all staff are privileged to rank. You should always abide by the information listed in this guide.
Promotions
- Check if the user is on a cooldown.
- Post it with the correct format in #promotion-logs.
- Double check your log before you post-it.
- Provide evidence if it is a session promotion. (Training, Shift, etc)
Demotions
- Check if the user has had any previous punishments.
- Post it in #demotion-logs
- Check your log before you Post-It
- Demotions are way different than terminations, if they get terminated they are blacklisted from Smile N Delight. Demotions lowers their rank, and they can work still.
Suspensions
- Check if the user has 2 or more suspensions, if so notify/DM a Presidential Official+ to suspend.
- Check your log before you post.
- Post it in #suspension-logs
- Include the length of suspension.
- Don’t forget to unsuspend user after suspension or you WILL be given a strike.
Terminations
ONLY Presidential Official+ may terminate.
- If a PO is terminating a user they MUST have permission from the Presidential Director +
- Post in #termination-logs
- Use the correct format
- PD+ Does not need permission to terminate.
Discord Tickets
As a part of the Presidential Team, you are given the “@Support Team” role. You must claim the tickets and greet them. EX: Greetings, I’m {username}, How may I assist you today?
Cooldowns (CD)
Please make sure that you checked that a user has completed their promotion cooldown before you promote them again!
For checking a cooldown, get their corresponding rank and check with the days/weeks/months if they are on a CD, Do NOT promote them. If they don’t have a CD feel free to promote them.
Presidential Director + can bypass cooldowns at anytime within reason.
Awaiting Training - Head of Kitchen
1 Day Cooldown!
Team Leader - Management Team
3 Days Cooldown!
Senior Management Team - Executives
5 Days Cooldown!
Head Executives - Restaurant Director
1 Week Cooldown!
Development Team
N/A
Presidential Intern - Presidential Official
2 Month Cooldown!
Vice President - Presidential Executive
3 Month Cooldown!
Presidential Director - Proprietor
N/A
Ranks
Proprietor - Leadership Team
Co-Proprietor - Leadership Team
Presidential Secretary - Leadership Team
Presidential Director - Leadership Team
Presidential Executive - Leadership Team
President - Leadership Team
Vice President - Leadership Team
Presidential Official - Leadership Team
Presidential Assistant - Leadership Team
Presidential Intern - Leadership Team
Development Team - Senior High Rank
Restaurant Director - Senior High Rank
Restaurant Deputy Director - Senior High Rank
Head Executives - Senior High Rank
Executives - High Rank
Intern Leadership - High Rank
Senior Intern - High Rank
Intern - High Rank
Advanced Helper - High Rank
Helper - High Rank
General Management Team - High Rank
Senior Management Team - Middle Rank
Management Team - Middle Rank
Kitchen Coordinator - Middle Rank
Supervising Team - Middle Rank
Staff Assistant - Middle Rank
Team Leader - Middle Rank
Head of Kitchen - Low Rank
Senior Barista - Low Rank
Barista - Low Rank
Waiter/Waitress - Low Rank
Junior Barista - Low Rank
Awaiting Training - Low Rank
In-Game Permissions
As a Presidential Intern+, you have administrative commands, that you will ONLY use to keep the game(s) safe. You will use the special commands wisely and responsibly.
Kick
3 Warnings (MAX WARNINGS)
Ban
2 Kicks (MAX KICKS)
Permanent Ban (PBan)
3 Bans or Serious Offense
Signed By:
36 | Proprietor ~ Rlate
34 | Presidential Secretary ~ AndreHR001
Presidential Department!
Approved By:
Rlate ~ Proprietor