Introduction 
Snowcone is a parlor here on Roblox, and our goal here is to provide a fun and immersive experience whilst still maintaining the best quality possible. We hope to grow and expand the roleplay community to a new phenomenon.
Important Links
Important Information
Rules and Regulations
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Roblox Community Guidelines
Here at Snowcone, we find it important to follow the Roblox Community Rules throughout our establishment. Violating any of these rules will restrict you from the group, and may cause damage to your account. -
Exploitation
At Snowcone, and exploitation of anything related to the group is prohibited. If you’re caught exploiting, encouraging exploiting, and/or threatening exploiting you will be banned from anything associated with Snowcone. This includes group games, communications servers, etc. -
Trolling
We strive to make our group enjoyable, so if any staff member witnesses a user trolling on any Snowcone platforms, they will follow the correct protocol which usually ends up with the player being kicked from that platform if they continue. This can occur in group games, communications servers, etc. Remember, if you witness somebody trolling be sure to contact a member of our staff team ASAP.
Rank Descriptions
Hungry Customer
A member of the group. Hungry Customers get to relish in the experience of being served drinks, and food. Hungry Customers are also the only rank eligible to apply for Trainee, if they wish.
Affiliate Representative
Their permissions are no different from a Customers, but an Affiliate Representative is an HR representative from an affiliate to Snowcone.
Trainee
Trainee is the lowest LR rank. A Trainee is a person who has passed the Trainee Application, but has not yet attended a Training Session. A Trainee has no duties at the café, but must still remain professional as they are representing the group.
Junior Scooper
A Junior Scooper is an LR who has passed a Training Session, and has duties at the restaurant. They are a professional individual, who’s duty is to serve customers and answer any questions they may come across.
Seasoned Scooper
A Seasoned Scooper is an LR who has been promoted from Junior Scooper, and has duties at the parlor. They are a professional individual, who’s duty is to serve customers and answer any questions they may come across. But, they must hold up a larger example as they are role model for Junior Scooper.
Senior Scooper
Senior Scooper is the last LR at Snowcone. They hold up a large example, and while their duty is to serve customers, they are also to ensure the café is running smoothly and to answer any questions.
Kitchen Assistant
Kitchen Assistant is the first MR rank. Kitchen Assistants are to learn the ropes of MRs, and remain a positive example of an MR at Snowcone. Their duties consist of supervising at the café, and assisting at Training Sessions.
Supervision Team - 40
Supervision Team is the second MR rank. Now that they have understood general information, they are the first rank that is eligible to moderate the café. They must also remain a positive example of an MR at Snowcone. Their duties consist of supervising at the café, and being a Trainer at Training Sessions.
Shift Manager - 20
Shift Manger is the third MR rank. They are eligible to moderate the café, and they must also remain a positive example of an MR at Snowcone. Their duties consist of supervising at the café, hosting Training Sessions, and being a Trainer at Training Sessions.
General Manager - 15
General Manger is the fourth and final MR rank. They are eligible to moderate the café, and they must also remain a positive example of an MR at Snowcone. Their duties consist of supervising at the café, hosting Training Sessions, Spectating Training Sessions, and being a Trainer at Training Sessions.
Board of Directors - 8
Board of Directors are the first HR rank at Snowcone. They are eligible to moderate the café, and receive more advanced permissions to assure the café remains a safe and fun environment. They must also remain a positive and professional example of an HR at Snowcone. They have all of the MR duties, and are also subject to working in a specific department.
Chief Relations Officer - 2
A Chief Relations Officer works in the Public Relations department, which is one of the departments here at Snowcone. They have all of the duties and responsibilities of an Executive Officer, but they also are in charge of hosting alliance events, recruiting alliances, assisting in alliance events, and any other alliance related activities.
Chief Operations Officer - 2
A Chief Staffing Officer works in the Recruitment department, which is one of the departments here at Snowcone. They have all of the duties and responsibilities of an Executive Assistant, but they also are in charge of promotions, demotions, assistance, and many more duties that have to do with LRs and MRs.
Executive Director - 2
An Executive Director is in charge of managing and overseeing both departments, including department members. They are the fourth and final HR rank.
Vice President - 2
Vice Presidents are in charge of running the parlor alongside the President, whilst they just have less duties then the President themself.
President - 3
The President is the dedicated owner of Snowcone, they oversee all operations and manage the whole group.
Affiliate Information
At Snowcone, the Communications department takes alliance requests into a lot of consideration. Communications is a very large part of the Snowcone community, so we want to ensure any alliances are ethical and have a good upstanding.
Requirements
- Must have 1000+ members (non-botted) and is still growing actively.
- Must have a good reputation in the Roblox community.
- Must have an active and growing community.
- Must follow all of the Roblox TOS and Snowcone guidelines
- We expect maturity, responsibility, and development from our alliances.
- Must be willing to attend and shout Snowcone events, and generally contribute to Snowcone.
- Must be original. This includes guides, buildings, clothes, etc.
Application - WIP
Once you are finished answering the questions, you may send a clear copy of them to a member of the Public Relations department through the communications server.
Appeals
Ban Appeals
If you were banned from the group games, you may appeal after 30 days of being banned. This is to ensure you have learned your lesson. If you wish to appeal, you must message a member of the Public Relations Department.
Alliance Termination Appeals
If an alliance was terminated, they may appeal after 30 days of being terminated. This is to ensure they have learned their lesson. If they wish to appeal, they must message a member of the Public Relations Department for further instruction.
Staff Blacklist Appeals
You may appeal once an appeal form is announced on the communications server, after that you will get a limited time to appeal and in order to appeal you must message a member of the Operations department.
Recipe Guide
WIP
Kitchen Assistant Promotion Guide
Here at Snowcone, we do host training sessions, but we also heavily rely on our point system. From the rank Junior Scooper and onward, you will receive 1 point for every minute spent serving customers in the kitchen. In order to get the Junior Scooper rank, you must attend and pass 1 training session as a Trainee. Hosting times of training sessions are located under the description of the Training Center.
After that, in order to get promoted to Senior Scooper, you must get the corresponding amount of points to your rank on the point guide located below.
Junior Scooper 
Seasoned Scooper: 100 points (1h 40m)
Seasoned Scooper Senior Scooper: 300 points (5h)
You may be wondering, why would I want to achieve the Senior Scooper rank? Well, if you want to become an MR here at Snowcone, you can only apply as the Senior Scooper rank. Any applications that surpass this rule will not be accepted.
The applications for the lowest MR rank (Kitchen Assistant) are open 24/7 and located in the pinned messages of our Communications Server. If you successfully apply and pass the application, you will move onto the trial portion of the rank.
For a more in depth explanation on the Kitchen Assistant process, we recommend you read through the Kitchen Assistant Guide.
LR Expectations
Serving
As an Ice Cream Scooper, you will have the responsibility of serving customers at the parlor. At the parlor, you would go into the kitchen and wait until a customer approaches you. Once they approach you, you will begin by welcoming them.
This is an example of a good greeting, but you can enhance yours however you’d like!
Greetings, welcome to Snowcone! My username is semovra, how can I help you? The menu is located above me.
Once they ask for their desired item, you can go retrieve it for them! The recipe guide is also located on this Handbook if you get stuck on a recipe. After you’ve made their order, you can say goodbye and move onto the next customer!
Trolling
Trollers are customers who do not follow the proper way of ordering and don’t order at all. Some instances of trolling could be spamming, not ordering properly, or ordering something that’s not on the menu repeatedly.
The way you deal with trollers is by giving them 1 warning after you’ve asked them to stop multiple times.
A warning format could look something like this.
Warning | [Reason]
If they continue after you’ve given them a warning, you must call an MR+ immediately. You can do this by either asking for MRs on the group wall, or by pinging one on the Communications Server. Remember to tell them what server you’re in if there are multiple.
Exploitation
As an Ice Cream Scooper, if you witness an exploiter in the server you must act immediately. Exploiters are customers who use blacklisted commands in order to cause disruption at the parlor. Some examples could be a customer flying, standing in the kitchen, etc. Remember that only MR+ is given commands.
In order to take care of the exploiter, you must screenshot proof if possible. Make sure to also remember their username, because we can still get them banned from the server even if they leave. Once you’ve gotten proof, contact an HR+ either through the group wall or Communications Server. Remember that exploiters should NOT be given any warnings.
Grammar
As an LR, it is vital for you to have grammar at the parlor. But, this rule only applies to when you are inside the kitchen. For example, if we were playing minigames outside the parlor you would not need to have grammar. Proper grammar should look like good punctuation, full sentences, and a general understanding of your text.
Conclusion
Thank you for reading the Snowcone Public Handbook, if you still have any questions feel free to message any member of the staff team.
Snowcone SHR Team
Written by violetnelts
05/04/21