Some Model thumbnails fail to load even after repeat uploads

Bug Reports Creator Hub (create.roblox.com) Bugs
1

Screenshot 2025-08-24 130145
Screenshot 2025-08-24 1301451557×534 236 KB

I use the thumbnails for models so I can have a transparent background PNG for in game. Starting yesterday the thumbnails for some items fail to load, opening the image in new tab returns “Internal Server Error”. Sometimes reuploading the item fixes it but as of today that seems to no longer be the case.

Page URL: https://create.roblox.com/dashboard/creations?activeTab=Model

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1 Like
2

Hi, is this still broken? It should work, maybe there was a temporary outage?

3

Nvm - I see the problem, looking into it now

4

Could I get the asset IDs of the problematic models?

1 Like
5

Sorry yes one moment, today I’m fighting with Roblox ads being completely broken :sob:

6

Never mind it appears they have all loaded in now. Double checking all my groups though.