Sounds Seem to be Muffled for Some Clients

Bug Reports Engine Bugs
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Hello, we’ve run into an issue that we believe started at least a few months ago where one of the members on our team hears a regular Sound as muffled. Though when she plays on mobile it seems fine.

The Sound is just a regular sound in a Part and to my knowledge sounds fine for most people. Here are the sound properties and our SoundService properties:

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The Sound has no SoundGroup either and no code that touches the Sound object besides one server script that plays and stops the sound.
Here is how it plays on my PC versus hers (the muffling effect happens in both Studio and in a live game for her):

How it sounds for me and another dev that has tested: no muffling effect when I move

How it sounds for her: audio seems to muffle even though she’s well within the area contained by the 125 studs RollOffMinDistance

We’ve also confirmed that she does not have the Acoustic Simulation beta feature enabled (and it still affects her on PC in a live server anyways). My only guess is that it is beta channel related but she unsubscribed from the beta channel a few months ago so I’m not sure if it’s related or not.

I have even tested disabling Volumetric Audio from Default in SoundService and played around with many other properties, nothing seemed to fix the problem.

Expected behavior

The audio when she tests on her PC should not sound muffled.

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Hey @jakedies – barring scripts, I’m not aware of anything in engine that would be muffling Sounds like this

Would it be possible to post a comparison between your audio hardware/software setup and hers? Some headsets provide 3d audio enhancement software, and I’m wondering if there are any differences like that at play

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Thanks for the reply! This may have been a Windows-specific issue. She enabled, then disabled again, Windows’ spatial audio enhancement and she said it seems to have fixed the problem. If you would like to reach out to her directly let me know, but otherwise I think it’s fine to close this bug report.

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Thanks for the reply – I think Windows spatial audio enhancements might be related. We’ll try turning that on and seeing if we can reproduce