I ran an ad for my game the other day and turned it off, well today I go to turn it back on , it says an error has occured so I refresh the page and this time it says the ad is “processing”. Its been like this for over 5 hours and I cant stop it or restart it.
hi @Adrenilane! thank you for the bug report.
it looks like this campaign has ended (end date and time: June 2nd, 2025 at 11:59PM Central time). the “Processing” status indicates that “Unspent Ad Credit will be refunded to your Ad Credit balance” (this should show up when you hover over it). your campaign did not spend the full budget.
to continue running ads for your experience, you can duplicate this campaign by clicking the three vertical dots that appear when hovering over the campaign or create a new campaign. please let us know if you run into any other issues!
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