This is a public handbook and may be distributed freely.
Staff Guidelines
As a member of the staff team, you represent StarByte as a whole. It is imperative that we have staff members who do their job correctly and efficiently. To ensure that, we have some foundational guidelines that all staff members must follow:
- Use appropriate greetings - As a staff member, you are required to greet all customers professionally and appropriately. Grammar is encouraged in your greetings.
- Don’t hint - Promotions are earned, not given. If you are a Trainee or a Receptionist, attend trainings to be promoted. If you are a Technician or a Lead Technician, promotions are earned through hard work.
- Be respectful - As a staff member you should respect everyone, from customers to the Chairman. Treat others how you want to be treated.
As well as the above general rules, you are expected to follow all public guidelines.
Consequences will be imposed upon you if you cannot follow our guidelines. StarByte is dedicated to have dependable staff members, so it is imperative that we uphold all staff guidelines strictly. staff rules follow a general Warning → Demotion → Termination → Rank Ban policy for most rule violations. Members ranked Staff Assistant and above are authorized to give consequences to any member of the LR team who has broken a rule.
Activity Requirements
Activity is never required to stay in any LR role. However, you must meet a basic activity level to be eligible for promotions past Technician.
All members of the staff team are recommended to meet the following Recommended Activity Guidelines:
- 20 minutes per week in-game
- Consistent activity
- Consistent spelling, punctuation, and grammar
You are not required to make any inactivity notice if you need to take a break from StarByte, nor do you need to make any resignation notice. If you really want to leave StarByte, simply leave the group. Please note that after leaving the group, if you want to come back, you’ll have to take the application and trainings again.
Trainings
Trainings open twice a week at 6 PM EST on weekdays and 12 PM EST on weekends. What day of the week these trainings fall under depend solely on staff availability. Training dates are always announced in both the communications server and the group shout.
The training center opens 20 minutes before it starts. If you attempt to join before that time, you’ll be automatically kicked. The training will consist of demonstrations, a quiz stage, and a trolling stage. Trainings are performance based, meaning if you fail to perform adequately during the training you’ll fail and have to take the training again.
Receptionist Information
Receptionists are staff members who have passed one training. They are authorized to run the reception registers.
To claim a reception register, simply find an open one and click it. You can tell if it’s claimed or not by the text on the register.
If you spot a register that should theoretically be unclaimed, yet there’s nobody there, get an MR+ to unclaim it for you.
After claiming it, you’ll see a UI open on your screen. This is the register UI, and it contains all the information you need to perform your job. When a customer approaches your register, greet them properly. If they tell you they want to buy a computer, direct them to the computer store to their right. If they tell you they want to repair their broken computer, click their name on the UI and then click the “Repair” button.
If the customer is trolling, remind them once to stop and then push the “Call Support” button on the UI and wait. Do not press this button more than once. Abuse of this feature will result in a rank ban.
If you wish to close the UI but don’t want to unclaim the register, just click the X to the top right of the UI. If you do want to unclaim the register, click the “Unclaim” button on the UI. Purposely walking away from your register without unclaiming it will result in a staff warning and a demotion if continued.
As a Technician, you cannot attend a training to become a Lead Technician. Instead, work hard at your job and you’ll be noticed by an MR. They’ll then promote you to Lead Technician.
Technician Information
Technicians are staff members who have passed 2 trainings. They are authorized to run the computer store register.
The computer store register is very similar to the reception register. If a customer approaches your register asking to buy a computer, first ask them what device they want. With the register claimed, click on the device that the customer asked for. It will appear in your inventory. Go back to the register, hold out the device, and select the customer’s name. Then, click the “Purchase” button. It should then be transferred from your hand to the customer.
The unclaiming and support system is the same as the reception register.
Technicians can also operate reception registers and are not restricted to their own.
Lead Technician Information
Lead Technicians are staff members who have passed 2 trainings and have been promoted through hard work. They are authorized to run the repair shop register.
The repair shop register is similar to the other 2 registers, with some added information. If a customer approaches your register claiming their computer was broke, first check to see if they have a warranty. You can do this by clicking their name.
As you can see, their warranty status is displayed to the right of the screen. If they don’t have a warranty, direct them to the receptionist register to get one. If they do, then ask them what device they’d like as a replacement.
After clicking on the device, it should appear in your inventory if you have the register claimed. Return back to the register, equip the item, click the customer’s name, and click “Repair”. If the customer has a warranty, it’ll transfer the item to them.
As a Lead Technician, you cannot attend a training to become a Staff Assistant. Instead, continue working hard to be promoted to Staff Assistant. Please note that staff assistant positions are limited, and only 15 people can be a part of it. Always remember to be consistent and active to be promoted.
StarByte Admin Commands
Lead Technicians have the ability to use certain admin commands. To use them, simply push the ' key on computer to open the console, or type : followed by the command in chat. Lead Technicians are trusted with the following commands:
| Command | Usage | Description |
|---|---|---|
| :respawn/:res | :res [player] | Respawns a player. |
| :kick | :kick [player] [reason] | Kicks a player from the game with a provided reason. |
| :cmds | Shows all commands you can use. | |
| :ingameadmins | Shows all admins in the server. | |
| :pm | :pm [player] [text] | Privately message a player. |
Please remember that commands are a privilege. You should only be using the respawn and kick commands if there is no MR+ in-game. Check if there is using the ingameadmins command. If there is an MR+ in-game, push the “Call Support” button on your register or run the :pm admins [reason] command if you don’t. Abusing these commands will result in a rank ban.
Thank you for reading our handbook. If you have any questions, please open a ticket in our communications server.
ZlacticaStudios
Chairman
Executive Team