Strange ban on game i havent played in ages, potentially someone in my account played it

I would like to get my account unbanned, I know this sounds like some terrible excuse a little kid would make, but i have a 7 day ban for Cheat and Exploits in Adopt Me! Which is extremely strange as last night, while I was asleep, some of my Connections messaged me askin why I was on that game for so long (with screenshots), even though I havent even thought abt that game for at least 3 months, there was also an email sent for verification from London. I don’t live there.

Every appeal I have sent has been instantly rejected, because the mods dont exist and a word counter follows a stupid rulebook, instead of havin someone read it

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you should always have 2fa activated.

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What does the devforum have to do with this

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You have 2fa ( email )

I think someone either has your digital cookies or they know your password and email password

But its highly likely its digital cookies
Have u downloaded an extension? A few roblox extensions are malicious and steal cookies, or have u clicked on a phishing link? (also are u computer or mobile or console or vr player?)

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all my extensions are adblockers, privacy stuff or userscripts (none roblox related), i’m on pc

idk how else to reach out to any support, as im convinced that the current mod team is sleeping behind their computers

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Well if you havent played in 3 months, and it doesnt seem you were going to go back and play, then I think you should be fine waiting the 7 day ban period.
So I think your main concern should be getting whoever out of your account and make sure they dont get back in.

But def change any passwords, get any extra security methods you can, etc.

Well you’re just gonna have to wait for them to wake up lol

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I would be completely fine if i was banned from that game, but it’s an account wide suspension, so I can’t log in to change details

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Oh I see now! I thought it was just a adopt me ban, in that case yes keep trying to reach out to support!

Im not sure if this is true, but I think if you make multiple tickets regarding on thing it will cancel them all out, so dont make a bunch of them.

This is kinda a tough situation since you cant send any proof that someone else logged into your account, but if you can convince them to look you might be able to get unbanned

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This is such terrible excuse from them, they literally said it’s auto-rejected

image

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I think you should get over it, sign out of all other accounts, and turn on 2FA (with authenticator, NOT PHONE).